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Desktop Support Technician

GDR Group

Plano, Texas • 5d ago

Full-time

USD 18.00 - 20.00 per hour

Desktop Support Technician

Robert Half

Dallas, Texas • Today

Easy Apply

Contract

USD 26.60 - 30.80 per hour

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Laconia, New Hampshire • Today

Easy Apply

Contract

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

Desktop Support Technician I

AmTrust North America

Dallas, Texas • Today

Full-time

Desktop Support Technician

Michaels Stores Inc

Irving, Texas • Today

Part-time

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician - $41 CTC - REMOTE (CURRENT WI Resident)

Chandra Technologies, Inc.

Remote • 8d ago

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support Engineer

Vaco by Highspring

Remote • Yesterday

Easy Apply

Contract

$30

Desktop Support Engineer

Innosoul inc

Remote • 7d ago

Easy Apply

Third Party, Contract

Depends on Experience

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Job Details

Skills

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
DNS
Dragon NaturallySpeaking
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Project Management
Performance Management
Preventive Maintenance
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
DNS
Dragon NaturallySpeaking
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Project Management
Performance Management
Preventive Maintenance
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Summary

Job Type

Full-time

Description

Overview

We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.

Key Responsibilities

Technical Support

Provide timely support for hardware and software issues for both Windows and Mac environments
Troubleshoot remotely using VNC and KVM switch
Reimage systems, install OS and standard software (onsite and remote)
Coordinate warranty support with Dell and schedule onsite service when needed
Resolve common technical issues, including:
Network connectivity
System crashes/blue screens
Printing problems
Virus removal
Basic administration and troubleshooting of:
DHCP / DNS
Active Directory
VPN and remote access tools
Windows domain account issues
Wireless connectivity and hotspots
Collaborate with the network team on basic troubleshooting tasks
Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

Deliver prompt and courteous user support via:
Wolken ticketing system (incident resolution and device lifecycle tasks)
Google Chat and Gmail (Outlook familiarity is a plus)
Zoom Calling and Zoom video conferencing
Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

Maintain accurate records of hardware assets
Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

Assist with software and process testing and validation
Create clear, user-friendly technical documentation
Provide 1:1 or group technical training (remote or in-person)
Support office signage placement and daily ticket review/assignment tasks
May require occasional travel to other office locations

Work Schedule & Benefits

Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
No weekend or after-hours support expected (exceptions for special projects)
Benefits include:
Paid holidays, vacation, and sick leave
401(k) plan
Medical, dental, and vision insurance
Structured onboarding and training
Modern workspaces and innovative technology
Supportive, team-oriented culture with strong work-life balance

Work Location Flexibility

This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.

Travel Expectations

Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.

Requirements

Qualifications

1-2+ years in a desktop support or corporate helpdesk environment preferred
Technically inclined and eager to learn new tools and platforms
Clear and concise communicator with the ability to explain technical concepts to non-technical users
Familiar with Windows 10/11; Mac OS experience is a plus
Skilled in teamwork and conflict resolution in a professional setting
Self-starter with strong follow-through and attention to process
Able to work independently while following team procedures and protocols

Salary Description

$18.00 - $20.00 per hour

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX170ce4
Position Id: 99eb0d2df990f94169a6eb30b16fa5e1
Posted 30+ days ago

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Dice Job Match Score™

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Similar Jobs

Desktop Support Technician I

Dallas, Texas

•

Today

Overview AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote suppor

Full-time

IT Support Analyst

Dallas, Texas

•

Today

Description We are looking for an IT Support Analyst to deliver responsive technical assistance for employees in Dallas, Texas while also supporting colleagues in other U.S. and international offices. This position plays a key role in maintaining a dependable end-user computing environment by resolving daily technology issues and partnering with broader IT teams. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and the confidence to work effectively in a dy

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Full-time

USD 80,000.00 - 100,000.00 per year

Student IT Support Technician

Kansas

•

Today

Job Description 30% - Provide support to campus support staff when requested. 20% - Install, upgrade, image, and configure computer hardware and software. 20% - Troubleshoot hardware and software issues. 10% - Maintain accurate hardware inventory. 10% - Provide basic technical support via phone, email, chat, or in person. 5% - Create and update support tickets in ticket management system. 5% - Perform special projects and other duties as assigned. Disclaimer The University of Kansas pro

Full-time

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Desktop Support Engineer

Tyler, Texas

•

21d ago

Job SummaryWe are seeking a skilled Desktop Support Engineer (Desk Side Support) to provide onsite technical support to end users in a fast-paced enterprise environment. The ideal candidate will be responsible for diagnosing and resolving hardware, software, operating system, network, and peripheral issues while delivering excellent customer service. This role requires strong troubleshooting skills, hands-on desktop support experience, and the ability to support Windows environments, mobile devi

Easy Apply

Contract

30 - 35

Job Details

Skills

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
DNS
Dragon NaturallySpeaking
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Project Management
Performance Management
Preventive Maintenance
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
DNS
Dragon NaturallySpeaking
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Project Management
Performance Management
Preventive Maintenance
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Summary

Provide timely support for hardware and software issues for both Windows and Mac environments
Troubleshoot remotely using VNC and KVM switch
Reimage systems, install OS and standard software (onsite and remote)
Coordinate warranty support with Dell and schedule onsite service when needed
Resolve common technical issues, including:
Network connectivity
System crashes/blue screens
Printing problems
Virus removal
Basic administration and troubleshooting of:
DHCP / DNS
Active Directory
VPN and remote access tools
Windows domain account issues
Wireless connectivity and hotspots
Collaborate with the network team on basic troubleshooting tasks
Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

Deliver prompt and courteous user support via:
Wolken ticketing system (incident resolution and device lifecycle tasks)
Google Chat and Gmail (Outlook familiarity is a plus)
Zoom Calling and Zoom video conferencing
Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

Maintain accurate records of hardware assets
Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

Assist with software and process testing and validation
Create clear, user-friendly technical documentation
Provide 1:1 or group technical training (remote or in-person)
Support office signage placement and daily ticket review/assignment tasks
May require occasional travel to other office locations

Work Schedule & Benefits

Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
No weekend or after-hours support expected (exceptions for special projects)
Benefits include:
Paid holidays, vacation, and sick leave
401(k) plan
Medical, dental, and vision insurance
Structured onboarding and training
Modern workspaces and innovative technology
Supportive, team-oriented culture with strong work-life balance

Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.

Requirements

Qualifications

1-2+ years in a desktop support or corporate helpdesk environment preferred
Technically inclined and eager to learn new tools and platforms
Clear and concise communicator with the ability to explain technical concepts to non-technical users
Familiar with Windows 10/11; Mac OS experience is a plus
Skilled in teamwork and conflict resolution in a professional setting
Self-starter with strong follow-through and attention to process
Able to work independently while following team procedures and protocols

Salary Description

$18.00 - $20.00 per hour

Dice Id: RTX170ce4
Position Id: 99eb0d2df990f94169a6eb30b16fa5e1
Posted 30+ days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Technician I

Dallas, Texas

•

Today

Full-time

IT Support Analyst

Dallas, Texas

•

Today

Easy Apply

Full-time

USD 80,000.00 - 100,000.00 per year

Student IT Support Technician

Kansas

•

Today

Full-time

USD 15.00 per hour

Desktop Support Engineer

Tyler, Texas

•

21d ago

Easy Apply

Contract

30 - 35