About dotSolved
dotSolved is a digital transformation and IT services firm delivering enterprise application, automation, and data services to mid-market and large enterprises across Healthcare, Life Sciences, Manufacturing, Technology, and Private Equity portfolios. As a long-standing Oracle partner, we implement and manage Oracle Fusion Cloud, NetSuite, and Oracle E-Business Suite for clients ranging from high-growth innovators to established global organizations.
We are an AI-forward services company and one of the few firms to hold dual certification as both an Anthropic (Claude) and OpenAI partner. Our consultants work at the intersection of proven ERP discipline and applied AI embedding intelligent automation directly into the applications our customers run their business on. Joining dotSolved means working on demanding, high-visibility programs alongside senior practitioners and retired-CIO advisors, with the opportunity to shape how AI reshapes the Oracle delivery model.
Role Overview
We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client-facing role requiring strength in delivery governance, C-level stakeholder management, and team leadership. You will own the full AMS delivery experience from ticket hygiene and SLA compliance to executive communication and service improvement.
Key Responsibilities
Delivery & Operations
- Own end-to-end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage)
- Enforce ticket data hygiene accurate categorization, priority tagging, aging management, and resolution quality
- Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging
- Lead Incident, Problem, and Change Management aligned to ITIL best practices
Stakeholder Management
- Act as the primary client contact, including C-level and VP-level stakeholders
- Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs)
- Manage escalations with composure; build long-term trusted advisor relationships
Team Leadership
- Guide and mentor a cross-functional team of functional consultants, technical analysts, and support engineers
- Challenge proposed solutions for correctness and Oracle best-practice alignment no band-aid fixes
- Drive knowledge transfer, cross-training, and documentation discipline
Reporting & Improvement
- Own AMS dashboards and executive reports ticket trends, SLA metrics, CSAT, aging, and capacity
- Lead root-cause analysis on recurring issues and drive permanent resolutions
- Continuously benchmark and improve service delivery standards
Required Qualifications
- 8 12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher)
- Proven AMS delivery track record with mid-to-large US enterprise clients
- Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM)
- Oracle EBS R12 exposure is a significant advantage
- Direct experience managing C-level and VP-level client relationships
- Proficiency with ServiceNow, JIRA, and MS Project or equivalent
- Strong ITIL v3/v4 command Incident, Problem, Change, and Service Request Management
- Excellent executive communication and presentation skills
- Must be authorized to work in the US; Bay Area / Tri-Valley candidates preferred
Preferred Qualifications
- PMP or PRINCE2 certification
- ITIL v4 Foundation or above
- Oracle Cloud certifications (Financials or SCM)
- Prior experience in a consulting or Oracle partner environment
What You'll Get
- High-impact role within a growing, specialized Oracle practice
- Direct visibility to practice leadership and strategic accounts
- Competitive US market compensation
- Hybrid work flexibility with access to key Bay Area client sites
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