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Service desk L1 engineer

InfiCare

Plymouth, Massachusetts • Today

Easy Apply

Contract, Third Party

Depends on Experience

Cloud Service Desk Engineer

Digital Management, LLC

Remote • Today

Full-time

USD 78,537.00 per year

Data Centre Remote Field Service Engineer (L1)

NTT DATA, Inc.

Remote or Pennsylvania • Today

Full-time

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Backup Engineer - L2/L3

HCLTech

Remote • 12d ago

Easy Apply

Full-time

$64,000 - $114,000

Staff Software Engineer

Ortho Clinical Diagnostics

Remote or California • Today

Full-time

USD 140,000.00 - 160,000.00 per year

Staff Security Engineer

Flock Safety

Remote • Today

Full-time

USD 185,000.00 - 230,000.00 per year

Job Details

Skills

Service Desk
Desktop
Helpdesk
Window
Laptop
Computer
Windows
AD
VMWare
Exchange
MECM
SCOM
Active Directory
Horizon
Business applications

Summary

Role: Service desk L1 engineer

Location: Plymouth MA - Onsite

he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.

What's this role about?

Service Desk for US Client.
2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
2-3 years of Windows Technical Service desk experience is necessary
knowledge Windows 11 and basics of Windows Server
Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
ITSM ticketing tools such as Ivanti, ServiceNow etc.,
User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
Remote desktop connectivity applications, Windows end point support
MS Office Suite and application support
Web Application, VPN knowledge
Administer and provide User account provisioning.
Support desktops, laptops, thin clients, printers, scanners, and peripherals
Install, configure, and update banking-approved software
Follow all internal controls and policies
Assist in password resets, MFA support, and identity/access management requests.
Identify and report suspicious activity or potential security threats
Maintain a strong focus on data privacy and cybersecurity best practices
Document solutions and create user guides/knowledge base articles
Responsible for installing desktop applications and software
Use the Incident Management System to document and manage problems and work requests and their respective resolutions
Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Route problems to internal 2nd level IT support staff.
Highly self-motivated with keen attention to detail

We also want you to have knowledge on:

Ticket Management
Customer Satisfaction
First Call Resolution
Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications

Bachelor’s/associate degree in IT, Computer Science, or related field (preferred).
2–3 years of experience in IT service desk or technical support role.
Experience supporting a bank or financial services environment (preferred).
Basic and Above Average knowledge of:
Windows OS & Microsoft 365
Active Directory / Azure AD
VPN & MFA
ITIL framework
Excellent communication, customer service, and problem‑solving skills.
Ability to work in a fast-paced, highly regulated environment.

Educational requirement:

Graduate and preferably BCA or any other Technical Field.
Excellent Communication Skills (Written/Verbal)
Exceptional customer service orientation
Excellent communication skills, both written and verbal
Disciplined, systematic problem-solving skills required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113809
Position Id: 108009-1090-1786541576
Posted 10 hours ago

Fitment

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Desktop Support - Field Support

Boston, Massachusetts

•

7d ago

Role Summary: Provide on-site and remote IT support for clinical staff, providers, and practice managers, ensuring smooth day-to-day technology operations and acting as the primary IT contact for users. Key Responsibilities: Deliver IT support using the ServiceNow ticketing system, including visits to clinical locations when needed.Set up and support new employees, including hardware installation, software configuration, and user assistance.Troubleshoot and resolve hardware, software, operating

Easy Apply

Contract

Depends on Experience

Service Desk Support Analyst | W2/1099 | For Current MN Residents Only | No C2C

Remote

•

14d ago

NOTE: APPLICANT MUST BE ON OUR W2 or 1099 AND CURRENT MN RESIDENT. NOT ACCEPTING SUB-VENDORS. Role: Service Desk Support Analyst Location: Remote with rare on-site meetings (On-site meetings will be planned in advance) Duration: 12 Months with Extensions Interview: MS Teams Job Description: Seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including

Easy Apply

Contract

Depends on Experience

Information Systems Specialist

No location provided

•

Today

job summary: Step into a pivotal role with a trusted, community-focused financial institution in Grants Pass, Oregon. We are looking for an adaptable IT professional to serve as a crucial link between daily technical support operations and advanced systems administration. In this fully on-site position, you will ensure internal branch teams have the reliable, secure infrastructure they require to deliver excellent service to local patrons. This direct-hire opportunity offers a comprehensive ben

Contract

USD60,000 - USD60,000

Help Desk Technician

Arizona

•

Today

Job Description CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is fully ONSITE. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user's issue

Full-time

USD 40,000.00 - 50,000.00 per year

Job Details

Skills

Service Desk
Desktop
Helpdesk
Window
Laptop
Computer
Windows
AD
VMWare
Exchange
MECM
SCOM
Active Directory
Horizon
Business applications

Summary

Role: Service desk L1 engineer

Location: Plymouth MA - Onsite

What's this role about?

Service Desk for US Client.
2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
2-3 years of Windows Technical Service desk experience is necessary
knowledge Windows 11 and basics of Windows Server
Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
ITSM ticketing tools such as Ivanti, ServiceNow etc.,
User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
Remote desktop connectivity applications, Windows end point support
MS Office Suite and application support
Web Application, VPN knowledge
Administer and provide User account provisioning.
Support desktops, laptops, thin clients, printers, scanners, and peripherals
Install, configure, and update banking-approved software
Follow all internal controls and policies
Assist in password resets, MFA support, and identity/access management requests.
Identify and report suspicious activity or potential security threats
Maintain a strong focus on data privacy and cybersecurity best practices
Document solutions and create user guides/knowledge base articles
Responsible for installing desktop applications and software
Use the Incident Management System to document and manage problems and work requests and their respective resolutions
Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Route problems to internal 2nd level IT support staff.
Highly self-motivated with keen attention to detail

We also want you to have knowledge on:

Ticket Management
Customer Satisfaction
First Call Resolution
Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications

Bachelor’s/associate degree in IT, Computer Science, or related field (preferred).
2–3 years of experience in IT service desk or technical support role.
Experience supporting a bank or financial services environment (preferred).
Basic and Above Average knowledge of:
Windows OS & Microsoft 365
Active Directory / Azure AD
VPN & MFA
ITIL framework
Excellent communication, customer service, and problem‑solving skills.
Ability to work in a fast-paced, highly regulated environment.

Educational requirement:

Graduate and preferably BCA or any other Technical Field.
Excellent Communication Skills (Written/Verbal)
Exceptional customer service orientation
Excellent communication skills, both written and verbal
Disciplined, systematic problem-solving skills required.

Dice Id: 10113809
Position Id: 108009-1090-1786541576
Posted 10 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support - Field Support

Boston, Massachusetts

•

7d ago

Easy Apply

Contract

Depends on Experience

Service Desk Support Analyst | W2/1099 | For Current MN Residents Only | No C2C

Remote

•

14d ago

Easy Apply

Contract

Depends on Experience

Information Systems Specialist

No location provided

•

Today

Contract

USD60,000 - USD60,000

Help Desk Technician

Arizona

•

Today

Full-time

USD 40,000.00 - 50,000.00 per year