job summary:
Step into a pivotal role with a trusted, community-focused financial institution in Grants Pass, Oregon. We are looking for an adaptable IT professional to serve as a crucial link between daily technical support operations and advanced systems administration. In this fully on-site position, you will ensure internal branch teams have the reliable, secure infrastructure they require to deliver excellent service to local patrons. This direct-hire opportunity offers a comprehensive benefits package designed to support you, including medical, dental, and vision coverage.
location: ,
job type: Contract
work hours: 7am to 3pm
responsibilities:
- Internal Staff Support (25%-33%): Provide desktop and end-user support for bank employees.
- Serve as the first escalation tier for Help Desk tickets requiring deeper technical troubleshooting, ensuring system reliability for staff serving customers.
- Systems & Network Administration: Assist the CIS Admin with administration, routine maintenance, and troubleshooting across servers, active directory/network infrastructure, and core IT hardware.
- Security Appliance Monitoring: Oversee and maintain specialized bank appliances, including Cisco
- CES for email security monitoring and Cisco WSA (SSAS) for web proxy filtering.
- On-Site Operational Support: Perform physical IT hardware maintenance and workstation setup at the Grants Pass headquarters (where ~95% of duties take place), with occasional travel to Southern Oregon branches (e.g., Brookings) as required.
- Continuous Process Learning: Unlearn rigid workflows and adopt bank-specific standard operating procedures, collaborating closely with IT leadership to refine internal processes.
qualifications:
- 2 to 5 years of practical, hands-on experience in desktop support, IT specialist, or junior systems administration roles.
- Strong foundational understanding of Windows Server environments, networking principles, and fundamental IT infrastructure.
- Exemplary patience, empathy, and clear communication skills for assisting internal colleagues.
- Ability and willingness to work 100% on-site at the main headquarters in Grants Pass, OR.
- Current authorization to work in the United States
- Prior exposure to maintaining enterprise email security monitors and web proxy filtering systems.
- An Associate degree, active technical certifications, or equivalent dedicated hands-on IT experience.
- A background in supporting banking, financial services, or similar highly regulated environments.
Skills
- Windows Server & Active Directory Administration
- Desktop & End-User Support
- Network & Hardware Troubleshooting
- Email & Web Security Filtering
- Empathetic Customer Service & Communication
- Process Agility & Workflow Adaptability
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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