Description
A large Texas based company oil company is searching for an IT Help Desk Technician to provide on-site first and second level technical support in Ponca City, Oklahoma. This position supports day-to-day technology needs by resolving user issues, preparing equipment, and ensuring reliable access to essential systems and tools. This role will handle hardware, software, printer, network, and account-access issues while delivering strong customer service to end users. This in-house role will provide outstanding benefits and growth opportunities!
Responsibilities:
Provide first-level support for computers, laptops, mobile devices, printers, and basic network issues
Troubleshoot hardware, software, Microsoft 365, login, and account-access problems
Set up and deploy computers, peripherals, and mobile devices
Manage help desk tickets and document support activity
Assist with employee onboarding, including equipment setup and user access
Escalate more complex issues to senior IT staff
Requirements
Qualifications:
2 + years of help desk or desktop support experience
Experience with Windows, Microsoft 365, printers, and account troubleshooting
Familiarity with ticketing systems and basic IT support processes
Strong communication, customer service, and problem-solving skills
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03500-0013493028
- Posted 3 hours ago
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