Senior Major Incident Manager

Job Title: Senior Major Incident Manager

Location: Princeton, NJ (Onsite)

Experience: 15–20 Years

Job Description:

We are seeking a Senior Major Incident Manager with strong experience leading critical IT incidents, managing global support teams, and communicating with executive stakeholders.

Required Skills:

• 15–20 years of IT experience, including 8+ years in Major Incident Management leadership.

• Strong expertise in Major Incident Management (MIM), ITIL, and ITSM processes.

• Hands-on experience with ServiceNow (Mandatory).

• Lead P1/P2 critical incidents, escalations, and command-center operations.

• Coordinate global teams across infrastructure, cloud, networks, and applications.

• Excellent customer-facing, executive communication, and stakeholder management skills.

• Experience with incident resolution, root cause analysis (RCA), and service restoration.

• Experience supporting North American enterprise clients.