Could you be a good fit?
We are looking for an experienced Director of Site Reliability to join the team of our exceptional client. This role is responsible for establishing and leading a mature Site Reliability Engineering (SRE) and Incident Management function focused on the availability, performance, scalability, and operational excellence of critical business platforms.
This is a highly visible leadership role for a technical operations professional who can balance strategy and execution. The ideal candidate will build and evolve reliability practices, lead major incident response efforts, improve operational maturity, and create a culture focused on resiliency, automation, and continuous improvement.
Benefits
• Healthcare Medical, Dental, and Vision Insurance
• 401k
What will your day look like?
As the Director of Site Reliability, you will:
• Lead the organization's Site Reliability Engineering and incident management functions
• Develop and execute a long-term reliability strategy, roadmap, and operational maturity plan
• Own the technical incident management lifecycle, including detection, escalation, response, recovery, and post-incident reviews
• Serve as the senior escalation point and incident commander for major production incidents
• Develop incident management processes, severity classifications, escalation paths, and operational standards
• Lead root cause analysis and postmortem processes while driving corrective actions to completion
• Establish and maintain company-wide reliability metrics and reporting
• Define and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets
• Build and maintain monitoring, observability, alerting, and operational reporting capabilities
• Develop and manage on-call processes, escalation procedures, and operational runbooks
• Collaborate with Engineering, Infrastructure, Security, Operations, and Support teams to improve platform reliability
• Drive release management, deployment processes, and CI/CD operational practices
• Identify recurring issues and implement long-term preventive solutions
• Oversee platform monitoring, certificate lifecycle management, credential management, and operational readiness activities
• Lead vendor relationships related to observability, monitoring, alerting, and operational support platforms
• Present reliability trends, operational risks, and strategic recommendations to executive leadership
You will be a good fit for this role if you have:
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
• 15+ years of experience in Site Reliability Engineering, Production Engineering, Technical Operations, Incident Management, or related fields
• 5+ years of leadership experience managing engineering or operations teams
• Experience building, scaling, or transforming reliability and incident management programs
• Experience leading major production incidents and crisis management activities
• Strong knowledge of:
• Incident Management
• Service Reliability
• Operational Excellence
• Root Cause Analysis
• Production Support
• Experience implementing and operating:
• Service Level Indicators (SLIs)
• Service Level Objectives (SLOs)
• Error Budgets
• Experience creating escalation procedures, on-call programs, and operational governance processes
• Strong understanding of cloud-native infrastructure and modern distributed systems
• Experience supporting highly available customer-facing applications and services
• Experience with monitoring, observability, and alerting technologies
• Experience with CI/CD pipelines and modern deployment practices
• Strong understanding of databases, APIs, third-party integrations, infrastructure services, and enterprise applications
• Experience developing operational metrics, dashboards, and executive reporting
• Excellent communication skills with the ability to lead cross-functional teams during high-pressure situations
• Strong leadership, mentoring, and team-building capabilities
Nice-to-Haves
• Experience leading Site Reliability Engineering organizations
• Experience building incident management programs from the ground up
• Experience supporting cloud environments such as AWS, Azure, or Google Cloud Platform
• Familiarity with ITIL, incident response frameworks, or service management methodologies
• Experience in highly regulated industries
• Experience managing service providers, technology vendors, and operational support partners
• Experience implementing enterprise observability and monitoring platforms
• Experience supporting large-scale SaaS, cloud-native, or distributed technology environments
• Relevant certifications in cloud technologies, IT service management, reliability engineering, or operational leadership
What Makes Someone Successful in This Role?
The strongest candidates are technical leaders who thrive in complex operational environments and are passionate about building reliable systems and high-performing teams.
Successful candidates typically bring:
• Deep expertise in reliability engineering and operational excellence
• Strong incident response and crisis management experience
• The ability to drive accountability across multiple teams and stakeholders
• Experience building scalable operational processes and governance models
• Excellent communication and executive-level presentation skills
• A data-driven approach to measuring and improving service reliability
• A passion for automation, prevention, and continuous improvement
This role is ideal for someone who enjoys leading through challenging operational situations, improving platform reliability, and building world-class engineering and incident management organizations.
About Market Street Talent
Market Street Talent is a specialized staffing and consulting firm focused on IT and technology positions. Our deep industry knowledge allows us to match exceptional candidates with organizations where they can thrive and make an immediate impact.
Our Vision: To promote and foster the growth of information technology (IT) in our world—one candidate, one client, one community at a time.
Our Goal: To guide clients and candidates through the placement process and build long-term, successful relationships.
Our Culture: At MST, we value excellence, respect, and empathy in everything we do.
Sound like you?
Ready to lead reliability engineering, build operational excellence, and help ensure critical systems remain resilient, scalable, and available? Click “Apply Now” and let's start the conversation!
