Search Jobs | Dice.com

Job Details

Skills

documentation
technical writing
SOP

Summary

Tech Writer will support IT teams by developing, improving, and maintaining clear, accurate, and accessible technical documentation for operational, support, and knowledge management purposes.

Tasks and responsibilities in this position:

Produce, maintain, and improve IT documentation, including knowledge base articles, technical procedures, operational runbooks, quick reference guides, and Standard Operating Procedures (SOPs) in the following areas:
- IT Helpdesk and end-user support
- Data Center operations
- Data Networking operations
Collaborate with subject matter experts (SMEs), technical teams, and service owners to gather, validate, and translate complex technical information into clear user-focused content.
Review, edit, and update existing documentation to ensure accuracy, consistency, completeness, and alignment with the current system and operational environment.
Organize technical content into logical, searchable structures that support efficient knowledge sharing, issue resolution, onboarding, and operational continuity.
Develop and apply documentation standards, templates, naming conventions, and quality control practices to promote consistency across IT documentation.
Ensure documentation is audience-appropriate, accessible, easy to navigate, and written in a consistent format for technical and non-technical users.
Support documentation lifecycle management, including version control, periodic reviews, approvals, and retirement of outdated materials.

Other considerations:

Proven senior-level experience as a technical writer, preferably supporting IT operations, infrastructure, service management, helpdesk, data center, or networking environments.
Ability to understand technical processes and translate them into clear, concise documentation for varied audiences.
Experience working with documentation platforms, knowledge management systems, collaboration tools, and version-control or review workflows.
Familiarity with IT service management concepts, ticketing systems, operational support processes, and documentation governance is beneficial.
Strong interviewing, listening, editing, and communication skills, with the ability to work effectively with technical and non-technical stakeholders.
Working remotely is an option; availability for scheduled meetings with SMEs and IT teams is expected.
Work experience in higher education is preferable.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115336
Position Id: 2026-1173
Posted 18 hours ago

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Senior Technical Writer

Lexington, Massachusetts

•

Today

Job Title: Engineering Technical Writer Duration: 3+ years Client: Defense Research Lab Location: Lexington, MA 02421 Description: Prepares, reviews, revises and maintains technical documents, including software and systems engineering, cyber security, system operations, testing, hardware, etc. Develops system level documentation and assembly and test procedures in partnership with technicians, engineers, and program managers. Prepares instruction manuals, how-to guides, journal articles, and ot

Easy Apply

Contract

$61 - $83

System Engineering Technical Writer

Lexington, Massachusetts

•

3d ago

Description: Prepares, reviews, revises and maintains technical documents, including software and systems engineering, cyber security, system operations, testing, hardware, etc. Develops system level documentation and assembly and test procedures in partnership with technicians, engineers, and program managers. Prepares instruction manuals, how-to guides, journal articles, and other supporting documents to communicate complex and technical information more easily. Participates in project team me

Easy Apply

Contract

$60 - $85

Senior Technical Writer

No location provided

•

Today

Senior Technical Writer Job Type: Contract Location: 100% Remote Duration: 1+ Year Job Summary We are seeking an experienced Senior Technical Writer to develop, maintain, and enhance high-quality IT documentation supporting enterprise technology operations. The ideal candidate will collaborate with technical teams and subject matter experts to produce clear, accurate, and user-friendly documentation for IT infrastructure, service management, helpdesk, networking, and data center environments.

Easy Apply

Full-time, Part-time, Contract, Third Party

Technical Knowledge Manager

Waltham, Massachusetts

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a Technical Knowledge Manager in Waltham, MA. This role is hybrid (3 days in office, 2 days remote). The projected duration for this position is 6 months. Project Duties: * Editing knowledge-base articles written by support engineers * Applying style rules and ensuring style compliance across the organization * Helping support engineers to understand and apply the following: American English mechanics (grammar, punctuation, etc.); Technical-

Contract

$55 - $75 hourly

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization

Senior Technical Writer

Skills

Summary

Dice Job Match Score™

Similar Jobs

Senior Technical Writer

Job Details

Skills

Summary

Dice Job Match Score™

Similar Jobs