Technical Knowledge Manager

RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Knowledge Manager in Waltham, MA. This role is hybrid (3 days in office, 2 days remote). The projected duration for this position is 6 months.

Project Duties:
* Editing knowledge-base articles written by support engineers
* Applying style rules and ensuring style compliance across the organization
* Helping support engineers to understand and apply the following: American English mechanics (grammar, punctuation, etc.); Technical-writing concepts; Usability; Clarity; Information organization
* Ensuring technical accuracy
* Managing the knowledge-base article workflow and settings
* Updating internal process guides
* Editing best-practice guides and training modules
* Applying basic metrics to ensure quality
* Ensuring that content is maximized for internationalization and localization

REQUIREMENTS:
* Bachelor's degree or higher in Technical Writing, English, Journalism, or other writing discipline or a closely related field
* 4+ years of software technical writing and/or technical editing experience
* 2+ years in project management, education program coordination, or related field
* English as a first language with exceptional written English, grammar, punctuation, and editing skills
* Experience editing content created by engineers, support engineers, and technical subject matter experts
* Experience working within software or technology environments
* Strong technical editing skills with the ability to improve clarity, readability, usability, and content organization while maintaining technical accuracy
* Experience enforcing style guides, writing standards, and content quality controls
* Experience supporting content such as knowledge base articles, process documentation, web content, training materials, online help, and technical communications
* Ability to create consistent, professional documentation across content authored by global contributors, including English-as-second-language writers
* Strong collaboration skills and ability to partner with technical teams whose primary responsibility is not writing
* Strong organizational skills and ability to multitask
* Sharp attention to detail
* Ability to work independently and with a team and adapt to changing requirements
* Microsoft Word, Microsoft Excel, Microsoft PowerPoint, TechSmith Snagit, Acrolinx or other style-compliance tool a plus, Collaboration tools

Preferred Skills:
* Knowledge management experience
* Content governance and content audit experience
* Course development, training content, or e-learning content experience
* Content strategy experience
* Experience applying content metrics and quality measurements
* Project management or program coordination experience
* Experience supporting internationalization and localization efforts

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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