User Experience Designer
3 Months
Raleigh, NC Onsite
The RHTP Initiative 6 Provider Experience Coordinator (PEC) serves as the healthcare provider experience champion for all activities under Initiative 6, especially the Rural Health Innovation Fund and the Rural Digital Health Collaborative.
Both the RHIF and RDHC activities work in concert to provide rural healthcare providers the resources, technical assistance support, and community/network to implement Information Technology (IT), Artificial Intelligence (AI), and emerging digital technologies. This position serves as the primary team member focused on how providers experience and navigate these resources most efficiently and effectively. The role ensures all RHTP partners are working in concert to deliver a streamlined offering and experience.
The PEC continuously works towards clear, defined, sensible, and navigable processes for providers to improve their operations through technology. The position facilitates strong relationships with rural healthcare provider community and provides an avenue for communicating process challenges. Additionally, the position maps out the various processes and collects active and passive data to gain a holistic understanding of the operation. The PEC is responsible for using the information collected to facilitate overarching program process improvement by working with our partners.
Core Responsibilities
Provider Relationship and Navigation (25%)
External Partner Coordination (20%)
Provider Journey Analysis (20%)
Continuous Improvement (15%)
Data, Metrics, and Reporting (15%)
Initiative 6 Support (5%)
Knowledge, Skills, and Abilities
Understanding of continuousimprovement tools, servicelevel agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent “no one’s responsibility” gaps.
Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices.
Skill in diagnosing crossboundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs.
Minimum Education and Experience
Bachelor’s degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a discipline related to the area of assignment; OR an equivalent combination of education and experience.
One to three (1-3) years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming.
Sample Role Types:
Interaction Designer, User Interface Designer, Experience Architect
Expected Skills:
Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Description :
1. Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards
2. Conducting user research, interviews, and usability testing to gather insights and improve design decisions
3. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch
4. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives
5. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions
6. Ensuring consistency in branding and design elements across all user touchpoints
7. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences
8. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members
