NextGen Solutions Corporation
NextGen Solutions Corporation

User Experience Designer- Mid Level with Min 10yrs exp(Webcam Interview)(HYBRID_local to North Carolina)

Raleigh, NC, US • Posted 33 minutes ago • Updated 3 minutes ago
Full Time
2 Months
On-site
$DOE
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Job Details

Skills

  • process improvement
  • Process mapping
  • User interviews

Summary

We are looking for a User Experience Designer- Mid Level (Min 3+ Yrs. Exp) HYBRID (Webcam Interview).
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 1
Length: 12 Months
Work Address: Raleigh, NC 27607
Immediate interviews : Webcam Interview
Core Responsibilities
Provider Relationship and Navigation (25%)
  • Serve as the DHHS RHTP provider experience champion.
  • Creatively problem-solve process blockers and friction points in response to provider feedback.
  • Create a provider "playbook" that synthesizes process and navigation guidance.
External Partner Coordination (20%)
  • Serve as the liaison between DHHS' RHIF partner (DIT) and RDHC partner (ECU) to ensure a smooth handover for providers.
  • Communicate process improvement recommendations to partners.
  • Occasionally attend partner meetings.
Provider Journey Analysis (20%)
  • Map and regularly update the provider journey in detail and publish an illustrative workflow.
  • Regularly identify collaboration or provider service gaps.
Continuous Improvement (15%)
  • Identify opportunities for process improvement.
  • Implement process improvements.
  • Conduct surveys, focus groups, and/or listening sessions to collect qualitative and quantitative data on the process.
  • Continuously evaluate existing documentation for updates vis- -vis current operations and best practices.
Data, Metrics, and Reporting (15%)
  • Establish a provider experience information housing and reporting mechanism.
  • Deliver reports and presentations regarding provider experience.
  • Support development of evaluation measures.
  • Compile data and support reporting for DHHS leadership, CMS, and rural health partners.
Initiative 6 Support (5%)
  • Support data needs of Initiative 6.
  • Support communication needs of Initiative 6.
  • Support presentation needs of Initiative 6
  • Support provider experience activities in other Initiative 6 activities.
Knowledge, Skills, and Abilities
  • Thorough knowledge of process and quality improvement principles.
  • Strong understanding of rural health systems, digital health challenges, and community resource landscapes.
  • Understanding of continuous improvement tools, service level agreements (SLAs), and responsible, accountable, consulted, and informed (RACI) ownership frameworks to prevent "no one's responsibility" gaps
  • Ability to communicate effectively with clinical audiences, both verbally and in writing.
  • Familiarity with telehealth platforms, EHR workflows, remote monitoring concepts, and practical implementation considerations at small/rural practices.
  • Skill in diagnosing cross boundary issues, applying structured triage/escalation, documenting status, and driving closure within agreed SLAs.
  • Strong communication skills with a focus on impact and experience convening diverse stakeholders.
  • Ability to recommend and implement responses to moderately complex program or regulatory issues.
  • Ability to travel regularly across rural North Carolina.
Minimum Education and Experience
  • Bachelor's degree in a field related to business, public health, public administration, health administration, healthcare management, nursing, information systems, or a
discipline related to the area of assignment; OR an equivalent combination of education and experience.
  • One to three (1-3) years of provider relations, program coordination, care coordination, outreach, or telehealth implementation with preference for experience in rural health outreach, digital health solutions, public health programming.
  • Demonstrated process mapping and process improvement abilities.
  • Demonstrated liaising and customer service skills
  • Experience with interfacing with healthcare providers.
  • Familiarity with rural health challenges and resources in North Carolina preferred.
  • Familiarity with federal and/or state contracts and grants
Sample Role Types:
Interaction Designer, User Interface Designer, Experience Architect
Expected Skills:
Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Description (including, but not limited to):
1. Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards
2. Conducting user research, interviews, and usability testing to gather insights and improve design decisions
3. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch
4. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives
5. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions
6. Ensuring consistency in branding and design elements across all user touchpoints
7. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences
8. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members
Sample Role Types:
Interaction Designer, User Interface Designer, Experience Architect
Expected Skills:
Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Description (including, but not limited to):
1. Designing and optimizing user interfaces and experiences for web and mobile applications, ensuring usability and accessibility standards
2. Conducting user research, interviews, and usability testing to gather insights and improve design decisions
3. Developing wireframes, prototypes, and visual designs using tools like Adobe XD, Figma, or Sketch
4. Collaborating with stakeholders, product managers, and development teams to align design goals with business objectives
5. Creating user personas, journey maps, and interaction flows to inform design strategies and solutions
6. Ensuring consistency in branding and design elements across all user touchpoints
7. Staying up to date with design trends, tools, and emerging technologies to enhance user experiences
8. Documenting and presenting design concepts, guidelines, and deliverables to stakeholders and team members
Required/Desired Skills
Skill Matrix
Skills
Required / Desired
Amount of Experience
Years of Experience
Process mapping
Required
3 Years
Process improvement
Required
3 Years
User interviews
Required
3 Years
User journey mapping
Required
3 Years
Healthcare interfacing
Highly desired
2 Years
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91166778
  • Position Id: 2026-9686
  • Posted 33 minutes ago

Company Info

About NextGen Solutions Corporation

NextGen Solutions has the experience to manage your growth well to ensure that all customers receive the highest level of service possible. Our strength lies in the careful selection of network consultants, expert technical skills, and dedicated customer service. We ensure our consultants have both of these essential attributes. We strive to always do what is right for the client and the employee. When these two core beliefs are combined, the end result is a collaborative work environment and a satisfied customer base.

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