Network/Telecom Specialist- Junior
Primary Location: Raleigh, NC
V-Soft Consulting is currently hiring for a Network/Telecom Specialist- Junior for our premier client in Raleigh, NC.
Education and Experience
High school diploma or equivalent
Understanding IP connectivity, network equipment, and telecommunications services 4
Assigning severity levels based on operational impact, following SOGs, and routing issues to Tier II, vendors, or management. 4
Knowledge, Skills and Abilities
- Demonstrated customer service and problem-solving abilities
- Familiarity with basic networking concepts, including IP connectivity, network equipment, and telecommunications services.
- Experience using ticketing or case management systems such as Salesforce or ServiceNow.
- Experience working with monitoring dashboards, incident management tools, or technical support applications.
- Ability to accurately document technical issues and communicate information clearly.
- Strong organizational skills and attention to detail.
Technical Support and Incident Management
- Serve as a primary point of contact for incoming calls and technical support requests from 911 communications centers across North Carolina.
- Gather detailed information from PSAP personnel regarding reported technical problems, equipment malfunctions, call processing issues, and service interruptions.
WHAT YOULL DO:
Job Responsibilities:
- Strong computer skills and the ability to navigate multiple software applications simultaneously.
- Excellent verbal and written communication skills
Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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