ARK Solutions Inc
ARK Solutions Inc

Network/Telecom Specialist- Junior

Raleigh, NC, US • Posted 56 minutes ago • Updated 56 minutes ago
Contract W2
12 Months
No Travel Required
On-site
$30 - $40/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • NG911

Summary

Junior Network / Telecom Specialist

Location: Raleigh, NC 27609

Work Arrangement: 100% Onsite

Shift: Night Shift

Duration: Contract-to-Hire

We are looking for a motivated Junior Network/Telecom Specialist to support a mission-critical statewide Next Generation 911 (NG911) operations environment.

Key Responsibilities:

  • Monitor network dashboards, alerts, alarms, and system availability.
  • Identify and document network incidents and service disruptions.
  • Provide Tier I technical support to communication centers.
  • Create and maintain incident tickets using Salesforce or ticketing platforms.
  • Coordinate troubleshooting and issue resolution with technical vendors.
  • Escalate critical incidents to Tier II support teams.
  • Track vendor tickets and maintain accurate incident documentation.
  • Prepare shift handover reports and provide operational updates.

Required Skills:

  • IT Help Desk / Service Desk / Technical Support experience.
  • Basic networking knowledge (TCP/IP, connectivity, network equipment).
  • Incident Management and Ticketing Systems.
  • Network Monitoring and Troubleshooting.
  • Strong communication and customer service skills.
  • Ability to work overnight shifts in an onsite 24/7 operations environment.

Preferred: NOC experience, Salesforce, telecommunications, NG911, or emergency communications experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10295358
  • Position Id: 26-01902
  • Posted 56 minutes ago
Contact the job poster
Suraj Shukla

Suraj Shukla

Technical Recruiter @ ARK Solutions Inc

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