We are looking for Specialist- Mid Level for our client in Raleigh NC.
Job Title: Specialist- Mid Level
Job Location: Raleigh NC
Job Type: Contract
Job Overview:
Pay Range: $50.00hr - $55.00hr
Requirement/Must Have:
- Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware.
- Ability to identify trends and makes suggestions for technical modifications to solve future problems.
- Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
- Ability to document solutions that solve client problems and clearly presents these solutions.
- Analysis of technical and user documentation for technical assistance and support.
- Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
- Strong verbal and written communication skills.
- Demonstrates initiative in solving problems associated with projects and daily work.
- Demonstrates knowledge and a working experience with ServiceNow call tracking system.
Responsibilities:
- Evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
- Serve as a technical resource on standard desktop applications to 10,000+ computer users.
- Analyze customer needs and resolve technical problems while managing time to meet schedules.
- Troubleshoot hardware and software problems involving local area networks and personal computer systems.
- Manage critical incidents, identify problems, make necessary corrections, and assist others with resolutions.
- Support end user password resets and instruct users on the basic functionality of desktop applications.
- Follow detailed procedures while making recommendations for routine problem solutions.
- Enter information into the ServiceNow call tracking system and monitor to ensure customer service needs are met.
- Distribute organization-wide email communications and notices related to technology issues.
- Proactively promote positive customer relationships and mentor others to ensure client satisfaction.
- Provide updates on work progress to the customer and others using call tracking systems.
- Work with Data Center Operations regarding user file server data storage, network reservations, data restores, and account modifications including AD, email, and CITRIX.
- Collaborate with application development teams to identify application issues at the customer level.
- Work with network infrastructure teams to identify network issues and provide technical detail to assist in hardware resolutions.
- Lead projects that require directing the work of others and provide status on project work to management.
- Create and maintain all documentation of process and procedures for responsible areas.
- Implement requirements of the IT Security Office and protect data from unauthorized access, alteration, or destruction.
Skills:
- ServiceNow.
- Active Directory.
- CITRIX.
- Hardware Troubleshooting.
- Software Troubleshooting.
- LAN.
- Desktop Applications.
- Technical Documentation.
- Project Management.
Qualification And Education:
- Mid-Level Specialist experience.
- Technical expertise in Service Delivery of an Information Technology Infrastructure.
- Skilled in different types of computer hardware, software, peripherals, and networking protocols.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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