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COOLSOFT

desktop support Expert/Specialist

COOLSOFT

Raleigh, North Carolina • 2d ago

Easy Apply

Contract

Depends on Experience

Morph Enterprise LLC

Desktop Support Specialist – Expert :: Raleigh, NC

Morph Enterprise LLC

Raleigh, North Carolina • 7d ago

Easy Apply

Contract, Third Party

$55 - $57

HonorVet Technologies

Desktop Support

HonorVet Technologies

Raleigh, North Carolina • 7d ago

Easy Apply

Contract, Third Party

$42 - $45

UNC Health Care

HCS Desktop Support Specialist - Raleigh, NC

UNC Health Care

Raleigh, North Carolina • Today

Full-time

Compensation information provided in the description

UNC Health Care

HCS Desktop Support Specialist - Raleigh, NC

UNC Health Care

Raleigh, North Carolina • Yesterday

Full-time

Compensation information provided in the description

UNC Health Care

HCS Desktop Support Specialist - Raleigh, NC

UNC Health Care

Raleigh, North Carolina • Today

Full-time

Compensation information provided in the description

UNC Health Care

HCS Desktop Support Specialist - Raleigh, NC

UNC Health Care

Raleigh, North Carolina • Today

Full-time

Compensation information provided in the description

UNC Health Care

HCS Desktop Support Specialist - Raleigh, NC

UNC Health Care

Raleigh, North Carolina • Today

Full-time

Compensation information provided in the description

Stefanini

Stefanini

Wendell, North Carolina • Today

Easy Apply

Contract

$42 - $44 /hr

Refulgent Technologies Inc.

Desktop Support

Refulgent Technologies Inc.

Raleigh, North Carolina • 6d ago

Easy Apply

Contract, Third Party

Depends on Experience

A3T (Agil3 Technology Solutions)

IT Support Specialist II

A3T (Agil3 Technology Solutions)

North Carolina • Today

Full-time

Desktop Support Engineer

Vaco by Highspring

Remote • 2d ago

Easy Apply

Contract

$30

HAN IT Staffing Inc.

Desktop Support Consultant

HAN IT Staffing Inc.

Remote • Yesterday

Easy Apply

Contract

30 - 32

Motion Recruitment Partners, LLC

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Winfield, Kansas • Today

Easy Apply

Contract

Becton Dickinson & Company

Technical Support Specialist 2

Becton Dickinson & Company

Remote or Texas • Today

Full-time

USD 32.10 - 51.30 per hour

MVP Consulting Plus

IT Specialist - End User Support

MVP Consulting Plus

Remote or New York, New York • Today

Full-time

Robert Half

Presentation Specialist

Robert Half

Remote or Atlanta, Georgia • Today

Easy Apply

Contract

iSphere

IT Store Support

iSphere

Remote • 27d ago

Easy Apply

Third Party, Contract

Depends on Experience

Energy Data Acquisition Specialist (Hybrid or Remote)

California ISO

Remote or Folsom, California • 4d ago

Full-time

USD 41.25 - 57.75 per hour

NCI Information Systems, Inc.

AUTOMATION ENGINEER (TIER 0 SELF-SERVICE AND RPA)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 79,390.00 per year

Modine Manufacturing Company

IT Systems Directory Services and Cloud Identity Specialist Senior

Modine Manufacturing Company

Remote • Today

Full-time

USD 93,000.00 - 163,000.00 per year

Amyx Inc

Cybersecurity Validation and Test Engineer

Amyx Inc

Remote • Today

Full-time

USD 100,000.00 - 140,000.00 per year

Cardinal Integrated Technologies Inc

SQL Server DBA with Power BI

Cardinal Integrated Technologies Inc

Remote • 24d ago

Easy Apply

Contract, Third Party

Depends on Experience

Eclaro

Databricks and AI Architect

Eclaro

Remote • Today

Easy Apply

Contract

75 - 85

Job Details

Skills

Installation
Repair
Networked Printer
Peripherals
Networking Protocols Peripherals

Summary

Transportation is seeking an experienced Desktop Support Specialist / Client Services Analyst to join its Client Services Team for a 12-month engagement. The ideal candidate will provide technical support to end users, troubleshoot hardware and software issues, manage service desk incidents, and ensure reliable IT operations across the organization.

The candidate must have strong knowledge of desktop support, computer imaging, software installations, networking, Active Directory, user profile migration, and IT security practices. Excellent communication, documentation, problem-solving, and customer service skills are essential.

Key Responsibilities

1. Desktop Support & Troubleshooting

Diagnose, troubleshoot, and resolve hardware, software, peripheral, and connectivity issues.
Manage IT incidents and service desk tickets, ensuring appropriate prioritization and timely resolution.
Image, configure, and deploy new computers with the required operating systems and applications.
Install and troubleshoot local and network printers, scanners, and other peripherals.
Migrate user data and profiles during computer replacements while ensuring data integrity.
Provide technical support for end-user applications, workstations, and related IT systems.

2. Networking & Systems Support

Troubleshoot network connectivity issues and assist with network infrastructure teams.
Coordinate with Data Center Operations on DHCP reservations, data restoration, user storage, and account management.
Support account creation and modification for Active Directory (AD), email, NCID, Citrix, and other systems.
Collaborate with application development teams to investigate application-related issues and provide detailed technical information.
Identify recurring technical problems and recommend solutions to prevent future incidents.

3. Project Management & Team Collaboration

Lead and coordinate technical projects under the direction of the Client Services Supervisor or management.
Support team members in resolving complex technical issues and maintaining service quality.
Coordinate activities across technical teams to ensure successful project delivery.
Demonstrate initiative, accountability, and a customer-focused approach.

4. Documentation & Reporting

Create and maintain technical documentation, standard operating procedures, and troubleshooting guides.
Document software installations, computer replacements, user profile transfers, and support processes.
Maintain accurate ticket updates and communicate incident status and resolution progress to end users.
Follow applicable Operational Level Agreements (OLAs) and Service Level Agreements (SLAs).

5. IT Security & Compliance

Follow DOT and DIT security policies, procedures, and standards.
Protect confidential and sensitive information from unauthorized access, alteration, disclosure, or destruction.
Ensure systems and user data are handled in accordance with established IT security requirements.
Maintain awareness of emerging technologies, security risks, and best practices.

Required Skills & Qualifications

Strong experience in desktop support, end-user computing, and IT troubleshooting.
Knowledge of computer hardware, operating systems, software, peripherals, and networking protocols.
Experience with computer imaging, configuration, deployment, and software installation.
Hands-on experience with printer and scanner installation and troubleshooting.
Knowledge of Active Directory, user accounts, email systems, Citrix, and DHCP.
Experience with user data backup, migration, and profile transfers.
Familiarity with service desk ticketing systems, incident management, and SLA compliance.
Strong documentation, communication, customer service, and problem-solving skills.
Ability to coordinate projects, collaborate with technical teams, and work independently.
Willingness to travel as required.

Preferred Qualifications

Experience supporting large enterprise or government IT environments.
Familiarity with IT security policies and endpoint protection practices.
Experience working with network infrastructure, application support, and data center teams.
Ability to identify recurring issues and recommend long-term technical improvements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: nm13509
Position Id: 9125749
Posted 2 days ago

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Contact the job poster

Nitin Bhojwani

Nitin Bhojwani

IT Recruiter @ COOLSOFT

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