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Technical Support
Software Support
Inventory Management
Performance Management
Preventive Maintenance
Project Management
Management
Problem Solving
Microsoft Windows
Operating Systems
Network
Computer Hardware
Laptop
Printers
Licensing
Computer Science
Information Technology
Training
Customer Support
Help Desk
Workflow
Collaboration
Teamwork
Communication
Documentation
Cabling
System Integration Testing
Accountability
Customer Service

Technical Support
Software Support
Inventory Management
Performance Management
Preventive Maintenance
Project Management
Management
Problem Solving
Microsoft Windows
Operating Systems
Network
Computer Hardware
Laptop
Printers
Licensing
Computer Science
Information Technology
Training
Customer Support
Help Desk
Workflow
Collaboration
Teamwork
Communication
Documentation
Cabling
System Integration Testing
Accountability
Customer Service

Summary

Technical Support Specialist | Bernardine Franciscan Sisters at Alvernia University | Reading, PA

At our partner institution at Alvernia University for the Bernardine Franciscan Sisters

The Technical Support Specialist is responsible for the day-to-day operation of the organization's computer desktop, laptops, printers, and other network peripherals. The Technical Support Specialist is also responsible for providing support services to all users to gain full benefit from the organization's investment in information technology and services. Support services include Help Desk, Training, Desktop Applications Software support, Desktop Operating System Support, and equipment and software inventory management.

Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary.

Responsibilities:

Provide strong desktop technical service with a customer service orientation
Receive, process and respond to Help Desk tickets received from web submissions and direct telephone calls
Effectively troubleshoot and solve desktop hardware and software issues
Support Help Desk, Desktop Technology, and Lab/Classroom Technology functional areas
Follow best practices to ensure end user data is protected and recoverable
When necessary, work in concert with software and hardware vendors for problem resolution
Thoroughly understand multiple versions of the Windows desktop operating system as well as patch and imaging technologies
Add and remove computers to and from a network domain
Help customers use both hardware and software products effectively
Assist with rollout of new PCs, laptops, printers, etc in accordance with applicable replacement schedules and associated licensing
Complete, maintain, and process pertinent paperwork, records and documentation

Requirements:

Associate's degree in computer science, Information Technologies or related field, or an equivalent combination of experience, education, and training
Prior experience in Customer Support Services
Display strong end user orientation, and support customer service skills
Experience with Help Desk ticketing systems and customer service workflow
Strong understanding of technical troubleshooting methodology
Demonstrate excellence in teamwork, as well as excellent oral, written and interpersonal communication skills
Ability to work a flexible schedule as needed
Orientation to detail and thorough documentation
Ability to work with a range of technical staff to develop joint solutions
May need to be able to lift 50 lbs. as needed to move equipment
Willing to use a ladder or crawl under desks and tight spaces for troubleshooting equipment, cabling, projectors, etc.
Must be able to sit for long periods at a time and or stand for long periods at a time
Experience with classroom A/V technology a plus

Dynamic Campus Core Values
Be a Servant Leader
Be a Team Player
Be Accountable
Act with the highest integrity
Provide excellent customer service
Find solutions not problems

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90972049
Position Id: c6d48c4bea90f7e93063c2b54398d0e8
Posted 7 days ago

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Technical Support Specialist

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Technical Support Specialist

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