L2 Desktop Support / Helpdesk Agent

RESPONSIBILITIES:
Kforce has a client in Philadelphia, PA that is seeking an L2 Desktop Support/Helpdesk Agent.

Responsibilities:
* Provide Tier 1/Tier 2 technical support for end users, devices, and workplace technology
* Troubleshoot hardware, software, connectivity, and account-access issues
* Configure and maintain computers, mobile devices, and business applications
* Manage user accounts, onboarding/offboarding, and access permissions
* Document issues and resolutions in the ticketing system
* Support system updates, endpoint management, and IT asset tracking
* Escalate complex issues and ensure compliance with security standards

REQUIREMENTS:
* Associate's degree in IT, Computer Science, or equivalent experience preferred
* 1-3+ years of experience in Help Desk, Desktop Support, or IT Support
* Experience with Windows and/or macOS environments
* Experience using ticketing systems and endpoint management tools
* Familiarity with Microsoft 365 and common collaboration tools
* Basic understanding of networking concepts, VPNs, and user access management
* Strong troubleshooting and customer service skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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