Service Desk Technician

RESPONSIBILITIES:
Kforce ha a client in Auburn, MA that is seeking a Service Desk Technician that serves as the primary point of contact for internal employees seeking technical support. This role is responsible for troubleshooting, diagnosing, and resolving hardware, software, and access-related issues while delivering an exceptional customer experience. The Technician will strive to resolve incidents during the initial interaction whenever possible and escalate more complex issues to the appropriate support teams. The primary focus of this position is providing both deskside and remote support for IT incidents, service requests, and end-user technology needs.

REQUIREMENTS:
* High School diploma/GED or equivalent required
* CompTIA A+ certification preferred
* 1-3 years of experience in IT support and/or a call center environment
* Strong knowledge of Windows 10/11, Windows Services, Active Directory, and remote support tools
* Experience troubleshooting hardware, software, desktops, laptops, printers, peripherals, and user access issues
* Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
* Familiarity with macOS and Linux is a plus
* Excellent communication, customer service, and problem-solving skills
* Ability to prioritize multiple tasks, work effectively in a fast-paced environment, and collaborate within a team
* Strong attention to detail, professionalism, and conflict resolution skills
* Positive attitude with a passion for technology and continuous learning

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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