Junior Support Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking a Junior Support Analyst in New York, NY.

Summary:
We are seeking a motivated and customer-focused Junior IT Support Analyst to join our End User Support team. This is an excellent opportunity for an early-career IT professional looking to build a strong foundation in IT support while gaining hands-on experience in a corporate environment.

This role is focused on delivering exceptional end-user support and is designed for someone who is still developing their technical career rather than pursuing immediate advancement into systems administration.

Responsibilities:
* Provide Tier 1 technical support through a ticketing queue
* Troubleshoot hardware, software, and connectivity issues for Mac and Windows users
* Deliver both in-person and remote support to employees
* Configure, stage, and deploy laptops and other end-user devices
* Support employee onboarding and offboarding activities
* Assist with conference room technology setup and troubleshooting
* Provide walk-up support for office employees
* Document issues, resolutions, and support activities
* Escalate complex technical issues when appropriate
* Deliver a high level of customer service and professionalism

Work Environment:
* Onsite position supporting users across multiple office locations
* Frequent interaction with employees and business stakeholders
* Opportunity to work alongside senior IT professionals and gain exposure to enterprise technologies

REQUIREMENTS:
* The ideal candidate will have 1-2 years of IT support experience
* Recent internship or entry-level experience supporting end users
* Strong troubleshooting skills
* Desire to learn and grow within a collaborative team

Preferred Qualifications:
Exposure to or familiarity with:
* Jamf
* Microsoft Intune
* Okta
* Mobile Device Management (MDM) platforms

Experience working in:
* Corporate IT support environments
* Campus or university IT departments
* Managed Service Providers (MSPs)
* Consumer technology support organizations (e.g., Geek Squad)

Ideal Candidate Background:
* IT Support Specialist
* Help Desk Technician
* Desktop Support Technician
* Geek Squad Technician
* Campus IT Support Analyst
* Junior MSP Technician

Important Note:
* Familiarity with enterprise tools such as Jamf, Intune, Okta, or MDM solutions is beneficial, but hands-on administration experience is not required; Training and mentorship will be provided for the right candidate

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.