Clinical Desktop Support Manager

RESPONSIBILITIES:
Kforce has a client in NYC that is seeking a Clinical Desktop Support Manager.

Summary:
We are partnering with a highly respected, mission-driven organization in New York/Hybrid seeking a Clinical Desktop Support Manager to join a growing team. This is a high-impact, hands-on leadership role where you will oversee a dedicated technical support team focused on maintaining high-availability systems within a clinical environment. You will manage the professionals responsible for the deployment, maintenance, and troubleshooting of essential hardware and software to ensure seamless operations for frontline staff. The organization is known for its strong stability, investment in technology, collaborative culture, and exceptional employee benefits.

Core Responsibilities:
* Team Leadership: Direct a specialized group of IT professionals, providing guidance, scheduling, and performance reviews
* Infrastructure Oversight: Ensure the stability of local networks, server connectivity, and endpoint devices across the facility
* Service Delivery: Monitor help desk tickets and hardware requests, ensuring rapid resolution or appropriate escalation for complex issues
* Strategic Planning: Contribute to budget forecasting, resource allocation, and the development of technical standards and best practices
* Project Management: Track milestones for system upgrades and equipment rollouts to meet organizational objectives
* Operational Excellence: Supervise auxiliary support functions, including telecommunications and switchboard operations, to maintain high service levels

REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)
* 5+ years of progressive experience in IT support or systems administration
* Deep understanding of implementation theories, infrastructure planning, and modern hardware lifecycles
* Ability to translate complex technical issues for non-technical stakeholders and leadership

Preferred Qualifications:
* Supervisory Background: Previous experience managing a technical team or leading a project group is a plus
* Clinical Context: Familiarity with the unique uptime requirements and compliance standards of a healthcare setting

Why This Opportunity Stands Out:
* Prestigious, highly stable organization with long-term growth
* Strong compensation package + discretionary bonus
* High visibility role with strong leadership exposure

Outstanding benefits including:
* 403(b) retirement plan with strong employer contribution
* Generous PTO package
* Tuition reimbursement/continuing education support
* Excellent medical coverage

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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