Overview Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Shape the Enterprise AI innovation strategy and vision to deliver the next generation of member service and experience. Drawing on your experience and knowledge of AI and Generative AI advancements, partner with cross-functional teams throughout the innovation process using conceptual design thinking approaches to identify strategic AI transformation opportunity areas. Propose innovative AI technologies to successfully translate member and business needs into meaningful solutions that ensure Navy Federal can offer exceptional experiences across all member touchpoints. Collaborate in innovation, governance, and other Enterprise working groups to drive the strategy. Coordinate with cross-enterprise stakeholders and manage vendor relationships. Partner to prioritize the AI technology roadmap. Support senior leadership in developing and executing AI strategic plans. Work is performed under general direction.
Responsibilities - Develop and drive the enterprise-wide AI and Generative AI strategy, including prioritization of the AI technology roadmap and support for senior leadership in strategic planning and execution
- Outline opportunities for the greatest member value or improvement to member experience from AI innovation
- Align member-centric strategic initiatives across Navy Federal to advancements in AI to drive exceptional member experiences
- Collaborate with cross-functional teams and enterprise stakeholders-including risk, compliance, and innovation groups-to identify, assess, and implement AI opportunities aligned with member and business needs
- Ensure ethical AI practices and regulatory compliance by partnering with legal, compliance, and governance teams to develop and uphold enterprise AI guidelines
- Articulate intricate AI concepts and strategies to non-technical stakeholders, utilizing compelling presentations and documentation that captivate and inform
- Offer continuous support and direction throughout implementation phases, adeptly tackling any hurdles that may arise
- Leverage design thinking principles to drive innovative approaches innovation within AI initiatives, encouraging a culture of continuous improvement and learning
- Remain at the forefront of AI advancements, industry trends, and optimal practices, consistently enhancing our AI initiatives to elevate member experiences and drive sustained growth
Qualifications - Deep expertise in AI/ML technologies, innovation frameworks (e.g., design thinking), and strategic roadmap development for enterprise-scale initiatives
- Expert experience in creating strategy for large scale cross-enterprise initiatives
- Extensive experience collaborating with business units across the organization supporting execution of AI strategy and supporting BU's in AI adoption
- Advanced knowledge of change management concepts and strategies, including communication, culture change and performance measurement system design
- Exceptional interpersonal and leadership skills, with a proven ability to build trust, influence stakeholders at all levels, and foster collaboration across diverse teams in a complex, fast-paced environment
- Advanced knowledge of data architecture and technology solutions
- Advanced knowledge of AI governance practices, including Ethical AI
- Ability to work as 'project driver' working effectively through indirect resources and leadership levels to achieve objectives
- Exceptional communication and presentation skills, with the ability to influence strategic thinking and convey complex AI concepts to both technical and non-technical audiences
- Strong strategic, analytical, and problem-solving skills, with a proven ability to identify business needs and deliver innovative AI-driven solutions
- Advanced knowledge of banking/financial industry trends, products and services
- Advanced skill to execute in a fast paced, high demand, environment while balancing multiple priorities
- Expert verbal, interpersonal and written communications skills, including word processing, spreadsheet and presentation software skills
- MBA and/or related degree or qualifications in AI, Data Science, Computer Science, Information Technology, Strategy, or related field, or the equivalent combination of education, training and experience
Desired Qualifications- Cloud experience such as Azure, AWS, Google Cloud Platform, or similar
- Experience with AI technologies such as Azure AI Foundry or Copilot Studio
Additional InformationHours:- Monday - Friday, 8:00AM - 4:30PM
Location:- 820 Follin Lane, Vienna, VA 22180
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
