A leading global consulting organization is seeking an Experience Strategist to join their growing Digital Experience & Design team hybrid in Chicago. This is a full-time opportunity supporting human-centered design, service design, customer experience strategy, and innovation initiatives for some of the world's most influential healthcare and life sciences organizations. The position offers exposure to research, design thinking, customer journey development, and strategic consulting engagements that create meaningful business and customer outcomes.
This role is ideal for someone who wants to blend consulting, research, and design into a single career path. The team is looking for individuals who enjoy solving ambiguous business problems, facilitating creative thinking, uncovering customer needs, and helping organizations translate insights into actionable solutions. Team members gain exposure to senior client stakeholders, innovation programs, healthcare transformation initiatives, and emerging AI-enabled workflows while developing a strong foundation in strategic consulting and experience design.
Required Skills & Experience
1 to 3+ years of experience applying design thinking methodologies
Experience in service design, experience design, design research, UX strategy, or related disciplines
Strong critical thinking and problem-solving capabilities
Experience synthesizing research findings into actionable recommendations
Ability to create customer journeys, service blueprints, personas, and experience maps
Excellent communication and presentation skills
Experience collaborating across multidisciplinary teams
Bachelor's degree in Design, Psychology, Anthropology, Human Factors, Social Sciences, or related field
Desired Skills & Experience
Consulting, agency, or client services experience
Healthcare, pharmaceutical, biotech, or life sciences experience
Design research and qualitative research experience
Workshop facilitation experience
Ethnographic research exposure
Foresight or futures methodology experience
Experience leveraging AI tools in research, synthesis, strategy, or design processes
Advanced degree preferred
What You Will Be Doing
Tech Breakdown
35% Research & Insights
30% Service Design & Experience Strategy
20% Client Consulting & Presentation Development
15% Workshop Facilitation & Innovation Activities
Daily Responsibilities
75% Hands On
0% Management Duties
25% Team Collaboration
The Offer
Sign on bonus
Bonus eligible
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Retirement Savings Program
Paid Holidays
Professional Development Opportunities
Performance Bonus Program
Employee Assistance Programs
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 893815
- Posted 2 days ago
