Role: Business Analyst/ Functional Analyst
Location: Remote
Duration: 9+ Months
Required skills:
Role Title: Business Analyst/ Functional Analyst
Required Skills:
2-4 years of experience
Preferred Skills:
Demonstrated ability to participate in design sessions and facilitate outcomes with multiple stakeholders
Demonstrated experience working within or alongside a case management system for social benefit programs, with the ability to incorporate case worker workflows, customer/member experience considerations, roles/permissions, task management, and correspondence/notice impact into solution design and delivery requirements
Demonstrated experience translating federal and state requirements into delivery-ready artifacts (e.g., business requirements, user stories, process flows, decision logic, acceptance criteria, and traceability)
Understanding of the Software Development Life Cycle (SDLC), with demonstrated experience conducting delivery risk assessments and developing practical mitigation recommendations
Technical/solution design capability, including API design/behavior, integration/data flow considerations, and impacts to mobile and multi-channel experience
Working knowledge of SQL for data analysis, validation, and troubleshooting
Responsibilities
Understanding of SNAP, TANF, QHP, Medicaid/Medicare programs, including the operational impacts of policy changes (2-4 years of work experience)
Experience with gathering requirements, working with clients, cross-functional stakeholders, drive alignment across policy, operations, vendors, and delivery teams
Translate federal/state requirements into system-ready artifacts (business requirements, user stories, process flows, decision logic, acceptance criteria, and traceability)
Support solution design for complex systems, including API behavior, integration patterns, data flows, and mobile/channel impacts
Work within or alongside a case management system for social benefit programs, incorporating case worker workflows, customer/member experience, roles/permissions, tasks, and correspondence/notice impacts
Plan and support testing for eligibility and enrollment, including edge cases, regression impacts, and end-to-end scenarios across channels
Support testing and validation of interfaces/integrations (upstream/downstream), including error handling and reconciliation
Apply a strong understanding of the Software Development Life Cycle (SDLC); conduct delivery risk assessments and develop mitigation recommendations
Perform data validation and troubleshooting using SQL as needed
Expected Deliverable(s)
Incident triage and root cause analysis.
Production operations for key activities
Creating SQL scripts for data analysis.
Translate business requirements into system requirements and create/update BRD/FDD’s accordingly.
Perform independent validations of changes in pipeline.
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