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Capability Lead - ITSM

Tekfortune Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

ITSM Technology Support Lead

JPMorgan Chase & Co.

Hoboken, New Jersey • 8d ago

Full-time

ITSM Technology Support Lead

JPMorgan Chase & Co.

Jersey City, New Jersey • Today

Full-time

USD 147,250.00 - 200,000.00 per year

ITSM / Service Management Lead (Senior)

Decisionpoint Corporation

Chicago, Illinois • Today

Full-time

SENIOR IT INFRASTRUCTURE INTEGRATION TECHNICAL LEAD

SUNRAY INFORMATICS

Hybrid in Dallas, Texas • 9d ago

Easy Apply

Full-time

Depends on Experience

ServiceNow Sr Business Process Consultant ITSM

TATA Consultancy Services Limited

Remote • Today

Easy Apply

Full-time

110,000 - 160,000

Senior ServiceNow ITSM Developer

Hexaware Technologies, Inc

New York, New York • 30+d ago

Easy Apply

Full-time

120,000 - 130,000

ServiceNow SPM Technical Lead

Cloudious

Remote • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Sr. IT Capacity Manager

Galent

Hybrid in Plano, Texas • 3d ago

Easy Apply

Full-time, Third Party

Depends on Experience

ServiceNow ITSM Consultant / Developer

Anansys Software Inc

Jersey City, New Jersey • 30+d ago

Easy Apply

Contract

50+

Technology Delivery Lead - Utilities

Accenture LLP

Chicago, Illinois • Today

Full-time

USD 163,000.00 per year

ServiceNow Sr Business Process Consultant ITSM

K&K Global Talent Solutions

Remote • Today

Easy Apply

Full-time

Depends on Experience

IT Service Management Lead

DPR Construction, Inc.

Austin, Texas • Today

Full-time

IAM Technical Lead

QUANTUM TECHNOLOGIES LLC

Remote • 30+d ago

Easy Apply

Contract

$60 - $70

ServiceNow Platform Lead

LP Building Products

Nashville, Tennessee • Today

Full-time

Senior ITSM Engineer Subject Matter Expert (SME) DMV Area

Ignite IT

Suitland-Silver Hill, Maryland • Today

Full-time

Salesforce Lead

Milestone Technologies, Inc.

Kochi, Keralam • Today

Full-time

Lead Salesforce

Milestone Technologies, Inc.

Kochi, Keralam • Today

Full-time

Lead Salesforce

Milestone Technologies, Inc.

Bengaluru, Karnataka • Today

Full-time

Lead Solution Architect

Acuative

Strongsville, Ohio • 9d ago

Easy Apply

Full-time

160,000 - 180,000

Senior Consultant, ServiceNow, ITSM

Pellera

Bengaluru, Karnataka • Today

Full-time

ServiceNow Architect/Technical Lead (SME)

PBG

No location provided • Today

Full-time

Senior ServiceNow ITMS Developer

CACI International, Inc.

Remote • Today

Full-time

USD 90,300.00 - 189,600.00 per year

Senior ServiceNow Developer - ITSM/ITOM/ITAM

Sierra Nevada Corporation

Lone Tree, Colorado • Today

Full-time

USD 71,338.47 - 98,090.40 per year

Sr. ServiceNow Platform Architect - ITSM, ITOM, and CMDB, Libertyville, IL (Onsite)

MetaRPO

Libertyville, Illinois • 2d ago

Easy Apply

Full-time

95,000 - 100,000

Infrastructure Network Testing Lead

Northern Trust

Chicago, Illinois • Today

Full-time

USD 95,600.00 - 162,400.00 per year

IT Team Lead

Magna

Southfield, Michigan • Today

Full-time

Lead, IT Architecture - Service Now

Harris Corporation

Melbourne, Florida • Today

Full-time

USD 122,000.00 - 227,000.00 per year

ServiceNow Enterprise Lead

Texas Health and Human Services Commission

Austin, Texas • Today

Full-time

USD 7,015.16 - 11,864.50 per month

Senior Information Technology Manager - ServiceNow Platform Leader

Boeing Company

Plano, Texas • Today

Full-time

USD 177,650.00 - 277,150.00 per year

Job Details

Skills

ITSM
Product
IT Service
ServiceNow

Summary

ITSM & SPM & ITAM Product Owner / Capability Lead

Remote - 6-month remote (After you get hired by the client, converted to hybrid; you will relocate those location)

Locations: Open to relocation.

• Kansas City – Overland Park (just outside Kansas City): 11401 Lamar Ave Overland Park, KC 66211

• North Carolina – Cary (just outside Raleigh) 175 Regency Woods Place Cary, NC 27518

Required Qualifications

Experience serving as a Product Owner, Capability Owner, Product Manager, or similar leadership role within a ServiceNow environment.
Strong background in IT Service Management (ITSM) processes and best practices.
Experience owning product roadmaps, backlogs, and enhancement prioritization.
Proven success driving capability maturity and organizational adoption.
Strong stakeholder management, facilitation, and communication skills.
Ability to translate business needs into product improvements and strategic initiatives.
Experience leading governance, process improvement, and operational transformation efforts.
Self-starter with the ability to drive initiatives independently and influence without direct authority.

Required ServiceNow Experience

Employee Center
Employee Center Pro
IT Service Management (ITSM)
Incident Management
Request Management
Change Management
Knowledge Management
Backlog Management
Product Roadmap Ownership
Stakeholder Engagement and Governance

Preferred Qualifications

Experience with AI-enabled service management capabilities and employee self-service solutions.
Experience improving employee experience through ServiceNow platform enhancements.
Familiarity with workflow automation and digital transformation initiatives.
Experience in large enterprise environments with multiple stakeholder groups.
Knowledge of ServiceNow reporting, dashboards, and platform analytics.

Technical Expectations

Primarily focused on product ownership, governance, strategy, stakeholder management, and capability maturity.
Approximately 10% hands-on involvement within the ServiceNow platform.
Ability to perform light configuration and effectively collaborate with administrators, developers, and technical teams.
Comfortable participating in solution discussions and evaluating enhancement requests.

Current Challenges and Focus Areas

The selected candidate will help client address several key initiatives, including:

Maturing Employee Center and Employee Center Pro capabilities and user adoption.
Improving and standardizing Incident, Request, and Change Management processes.
Reducing excessive customization and driving alignment to best practices where appropriate.
Establishing Knowledge Management governance, ownership, and lifecycle processes.
Enhancing employee self-service experiences.
Developing and executing a long-term capability roadmap aligned with business objectives.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941404
Position Id: 9073631
Posted 30+ days ago

Fitment

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Contact the job poster

Deepak Rana

Recruiter @ Tekfortune Inc.

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Remote or Hybrid in Frisco, Texas

•

13d ago

ServiceNow Developer / Architect / Technical Consultant Multiple Specializations Client: HCL | Location: USA (Preferred: Frisco, TX; Morrisville, NC; Melbourne, FL) Experience: 315 Years Employment Type: Full-Time Work Model: Remote / Hybrid / Onsite (Position-dependent) Job Description We are seeking experienced ServiceNow professionals across multiple specializations, including ITSM, ITOM, CMDB, HRSD, Strategic Portfolio Management (SPM), Hardware Asset Management (HAM Pro), Software Asset Ma

Easy Apply

Full-time, Third Party

Up to 120,000

ServiceNow Admin

Remote or Chicago, Illinois

•

10d ago

Job Title: ServiceNow Admin Location: Chicago, IL / Onsite or remote both will work(Onsite Preferred) Duration: Contract Job Description:- Years of experience: genuine 15 20 years We are seeking an experienced ServiceNow Lead Administrator / Technical Platform Owner to provide hands-on technical leadership, administration, governance, and strategic oversight of our enterprise ServiceNow platform. This role serves as a senior internal technical authority for ServiceNow and combines advanced pla

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow Consultant - REMOTE

Remote

•

23d ago

Company Overview: Req ID: 393518 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA's Client is currently seeking a Service Now Consultant to join their team in Ottawa, Ontario (CA-ON), Canada (CA). Position Title - Senior ServiceNow Consultant / Developer Location - Canada, Open to USA Job Summary We are seeking a highly skilled and exper

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow Engagement Manager

Remote

•

6d ago

<>Hiring: ServiceNow Engagement Manager (Remote) Location: Remote Experience: 10+ Years Certifications: ServiceNow CSA & CIS Preferred<>We are looking for an experienced ServiceNow Engagement Manager to lead large-scale ServiceNow implementation and digital transformation programs for enterprise customers.<>The ideal candidate will have strong experience in end-to-end engagement management, program governance, financial management, stakeholder engagement, and delivery leadership, along with Ser

Easy Apply

Contract

Depends on Experience