MetaRPO
MetaRPO

Sr. ServiceNow Platform Architect - ITSM, ITOM, and CMDB, Libertyville, IL (Onsite)

Libertyville, IL, US • Posted 8 hours ago • Updated 8 hours ago
Full Time
No Travel Required
On-site
$95,000 - $100,000/yr
Fitment

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Job Details

Skills

  • Release Management
  • Procurement
  • Regulatory Compliance
  • Operational Excellence
  • Optimization
  • Licensing Management
  • Management
  • Mapping
  • Information Security Governance
  • Partnership
  • IT Service Management
  • ITIL
  • KPI
  • Leadership
  • Forms
  • IT Asset Management
  • IT Operations
  • Enterprise Architecture
  • Event Management
  • Data Quality
  • Data Structure
  • Documentation
  • Cost Reduction
  • Dashboard
  • Data Integrity
  • Continuous Improvement
  • Finance
  • Reporting
  • Configuration Management Database
  • Continuous Integration
  • Communication
  • Computer Hardware
  • Change Request Management
  • Risk Management
  • Access Control
  • Auditing
  • Collaboration
  • Roadmaps
  • SLA
  • ServiceNow
  • Software Development Methodology
  • Testing
  • Training
  • Workflow

Summary

Sr. L ServiceNow Platform Architect - ITSM, ITOM, and CMDB

Location: Libertyville, IL (Onsite role)

<>Salary: $100K +Benefits

ServiceNow Platform Ownership – Own the day-to-day administration, availability, security, governance, and continual improvement of the ServiceNow platform.
  • ITSM Leadership – Administer and continuously improve Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities.
  • ITOM & CMDB Management – Own CMDB governance, data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and operational visibility to improve service health and reduce MTTR. ITAM & License Management – Manage hardware/software asset lifecycles, software models, entitlements, reclamation, compliance, audits, and optimization.
  • Configuration & Automation – Configure workflows, forms, notifications, roles, access controls, automation, data structures, and platformcapabilities to deliver scalable solutions.
  • Integrations & Data Integrity – Design and maintain APIs, MID Server, Import Sets, Integration Hub/Spokes, and integrations with identity, monitoring, procurement, financial, and endpoint systems.
  • Platform Lifecycle & Release Management – Manage environments, upgrades, releases, testing, SDLC controls, andplatformchanges while ensuring security, compliance, and operational requirements are met.
  • Governance & Roadmap – Support the ServiceNow strategy and roadmap, manage demand and technical debt, prioritize enhancements, and establish standards aligned with ITIL and enterprise architecture.
  • Reporting & Operational Excellence – Develop dashboards, KPIs, and operational reports; monitor platform health and performance; and identify opportunities for automation, cost reduction, and risk mitigation.
  • Stakeholder Partnership & Enablement – Collaborate with business and IT stakeholders, translate requirements into sustainable solutions, and drive adoption through documentation, training, communication, and continual process improvement.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91175902
  • Position Id: 9133389
  • Posted 8 hours ago
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