Client Experience Migration Technical Support Representative
The Client Experience Migration Technical Support Representative ensures the delivery of superior customer service by providing timely and efficient resolution of technical issues related to the Fiserv data center consolidation/migrations. This role involves troubleshooting, gathering details and screenshots, analyzing, and resolving escalated issues from clients and internal teams, thereby ensuring continuous client satisfaction. The position requires participation in off-hours support, including early mornings/late evenings and weekends (usually Sunday) as needed based on migration go live events.
Required Skills and Qualifications:
Experience: 5+ years in a service desk or equivalent role at 2nd or 3rd level.
Technical Skills:
o Strong understanding of networking, security, and related infrastructure.
o Hands-on experience with Windows Server administration and virtual machine management.
ITIL Knowledge: Familiarity with ITIL frameworks and best practices in service delivery.
Communication Skills: Excellent verbal and written communication.
Customer Focus: Proven ability to deliver superior client service and maintain satisfaction.
Teamwork: Capable of working independently and within a multidisciplinary team.
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