Benefits Configuration Analyst

Our client is seeking a Benefits Configuration Analyst to join their team. The Benefits Configuration Analyst will collaborate with various team members to support the client configuration of benefits, eligibility, and in-unit testing of new or change requests. Work will be measured by achievement of successful configuration with a quality score of 90%.

Essential Duties and Responsibilities:

• Provides support for the client configuration of benefits and in-unit testing of new or change requests
• Tracks configuration prior and after changes are made
• Applies benefit configuration as specified in submitted requests
• Ensures assigned due dates for submitted requests are met
• Perform data quality file validation via manual or automation processes
• Use JIRA for queue management during Q4 season to ensure proper timelines are being delivered
• Ensure client configuration readiness assessment is complete
• Post-validation of configuration tasks meets specific requirements
• Performs all workflow activities (preassessment, configuration and testing)
• Acquires a thorough understanding of system constraints, conflicting benefit logic configurations, benefit coding table designs, plan group carrier to benefit linking, to ensure proposed design satisfies the intended solution
• Troubleshoot and perform research on basic to moderately complex issues or internal customer inquiries and promptly responds to service failures, resolves issues, and escalates concerns as appropriate
• Perform in-unit testing and validation to confirm configuration design processes as expected and meets internal customer requirements and that all appropriate forms and documentation are fully and accurately completed

Qualifications Expected for Position:

• Ability to thrive in a highly stressed, fast-paced environment
• Associated Degree or relevant experience preferred
• 3 years of external or internal customer service experience
• 2 years of healthcare / insurance / eligibility experience preferred
• Advanced knowledge of Microsoft Excel (xlookups, macros, etc.)
• Demonstrated ability to positively interact with internal customers and peers
• Skill in fact-finding and data collection
• Demonstrated willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results
• Strong verbal and written communication skills
• Ability to interpret and evaluate client informational needs and to determine appropriate alternative solutions
• Proven ability to map, document, and analyze end-to-end workflows
• Meticulous approach to routine tasks, ensuring accuracy and strict adherence to established compliance and quality standards

Salary/Rate: $20-$35/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

Helping every client make the best hiring decisions possible

Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi Rebecca)

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.

The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

• A technical interview
• A coding challenge
• A case study
• A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate's profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate:

At PTP, every candidate has the right to:

Request a non-AI interview path

Ask how your data is being used

Request access to transcripts or interview recordings

Request deletion of your AI-recorded interview

Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment:

For more than 28 years, PTP has focused on putting people first candidates, consultants, employees, and clients.

We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances not replaces human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We're excited to learn more about you.

Equal Employment Opportunity:

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.