100 results (9 new)

Group by company

Everest Global Solutions

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Contact Center Architect - Amazon Connect

CalypsoSoft

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Contact Center Architect (Healthcare & Cloud Telephony)

Tandavix llc

Remote • Today

Easy Apply

Contract

60 - 70

Contact Center Architect

Headway Tek Inc

Remote • Today

Easy Apply

Full-time, Part-time, Third Party, Contract

Contact Center Architect

Momento USA LLC

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Product Manager, Contact Center Modernization Healthcare)

Headway Tek Inc

Dallas, Texas • Today

Easy Apply

Full-time, Part-time, Third Party, Contract

Healthcare IT Service Desk / IT Contact Center Support

Ab Ovo Inc

Remote • 6d ago

Easy Apply

Contract

Depends on Experience

Principal Contact Center Platform Engineer

Averosoft Inc.

Hybrid in North Chicago, Illinois • 8d ago

Easy Apply

Contract, Third Party

Depends on Experience

Healthcare Solution Architect

Lumen Solutions Group Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Healthcare QA Architect-AI

Qualizeal

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

Senior Healthcare Data Architect / Lead Data Modeler

Randstad Digital

Remote or Eden Prairie, Minnesota • Today

Contract

USD30 - USD40

Senior Oracle OpenLink Healthcare Integration Architect

Sligo Software Solutions Inc.,

Albany, New York • Today

Easy Apply

Third Party, Contract

Data Architect with healtcare experience

Byteware Inc.

Hybrid in New York, New York • Yesterday

Easy Apply

Contract

Depends on Experience

Salesforce Architect

PeopleNTech

Remote • 30+d ago

Easy Apply

Full-time

$120,000 - $140,000

Healthcare System Architect - HBITS-08-14980

GreyCell Labs, Inc

Albany, New York • 11d ago

Easy Apply

Contract, Third Party

Depends on Experience

Health Care Architectural / Health Care Construction Management Support

Goldbelt Inc

Falls Church, Virginia • Today

Full-time

USD 150,000.00 - 170,000.00 per year

Health Care Architectural / Equipment Planning Support

Goldbelt Inc

Falls Church, Virginia • Today

Full-time

USD 115,000.00 - 135,000.00 per year

Project Architect, Healthcare

Judge Group, Inc.

King of Prussia, Pennsylvania • Today

Contract

USD 80,000.00 - 110,000.00 per year

Healthcare QA Architect-AI

New York Technology Partners

Remote • Today

Easy Apply

Contract

Depends on Experience

Salesforce Architect

PeopleNTech

Hybrid in Atlanta, Georgia • 7d ago

Easy Apply

Contract

$80 - $90

CyberSecurity Architect

VA Boston Healthcare System

Boston, Massachusetts • 25d ago

Easy Apply

Full-time

Depends on Experience

Project Architect

Judge Group, Inc.

King of Prussia, Pennsylvania • Today

Contract

USD 80,000.00 - 110,000.00 per year

Project Architect

Jobot

Irvine, California • Today

Full-time

USD 120,000.00 - 180,000.00 per year

Project Architect

Jobot

Milwaukee, Wisconsin • Today

Full-time

USD 85,000.00 - 110,000.00 per year

Principal Data Center Solutions Architect

Iron Bow Technologies

No location provided • Today

Full-time

USD 180,000.00 - 200,000.00 per year

Senior Architect

Apex Systems

St. Louis, Missouri • Today

Easy Apply

Full-time

$80 - $95 per hour

Contact CenterRepresentative

MCI Careers

Savannah, Georgia • Today

Full-time

Contact CenterRepresentative

MCI Careers

Las Cruces, New Mexico • Today

Full-time

Contact CenterRepresentative

MCI Careers

Las Cruces, New Mexico • Today

Full-time

Contact CenterRepresentative

MCI Careers

Savannah, Georgia • Today

Full-time

Job Details

Skills

Amazon DynamoDB
Amazon Web Services
HIPAA
HL7
Health Care

Summary

Contact Center Architect – Healthcare

Location: Remote
Experience: 10+ Years
Core Skills: Amazon Connect, AWS, Healthcare Contact Center

Role Overview

We are seeking a Contact Center Architect with strong Amazon Connect and healthcare experience to design and modernize member, provider, and self-service contact center solutions. The role serves as a key Business–IT bridge, translating business needs into scalable technical solutions.

Key Responsibilities

Own end-to-end Amazon Connect architecture for member, provider, and self-service journeys.
Design IVR/IVA, contact flows, routing, authentication, and omnichannel experiences.
Build conversational self-service using Amazon Lex, Polly, and Transcribe, focused on containment and deflection.
Integrate Amazon Connect with healthcare systems, CRM, identity, eligibility, and claims platforms.
Architect AWS solutions using Lambda, API Gateway, DynamoDB, S3, Kinesis, CloudWatch, and related services.
Lead caller authentication, PHI/PII protection, IAM, encryption, logging, and HIPAA compliance.
Support modernization from legacy platforms such as Avaya/Genesys.
Partner with business and engineering teams, lead design reviews, and drive technical decisions.
Establish monitoring and KPIs for authentication, containment, deflection, and AHT.
Use Terraform/CloudFormation and CI/CD for reliable deployments.

Required Skills

10+ years overall IT experience.
4–6+ years AWS / Solution Architecture experience.
3+ years hands-on Amazon Connect production experience.
Healthcare contact center experience is required — payer, provider, PBM, or healthcare services.
Strong experience with Amazon Connect, Lex, Polly, Transcribe, Contact Lens.
Experience with IVR/IVA, CTI, authentication, and enterprise integrations.
Strong knowledge of HIPAA, PHI/PII, IAM, security, and compliance.
Excellent business stakeholder communication, facilitation, and leadership skills.

Preferred

AWS Solutions Architect certification.
Conversational AI / virtual-agent experience.
Knowledge of HL7/FHIR and healthcare eligibility/benefits.
Experience with QuickSight and Contact Lens analytics.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90915884
Position Id: 9082014
Posted 6 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Santhoshi Viswanadhula

Recruiter Everest Global Solutions @ Everest Global Solutions

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Today

Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience BusinessIT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role)Drive the conversation with the business lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the why behind every requirement.Bridge business and IT translate business intent into clear technical

Easy Apply

Contract, Third Party

Depends on Experience

Contact Center Architect

Remote

•

Today

Contact Center Architect Healthcare Remote is fine(EST or CST) c2c or w2 independent contractors Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience Business IT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and

Easy Apply

Full-time, Part-time, Third Party, Contract

Contact Center Architect

Remote

•

Today

Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service ExperienceBusinessIT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the why behind every requirement. Bridge business and IT translate business intent into clear techn

Easy Apply

Third Party, Contract

Depends on Experience

Contact Center Architect (Healthcare & Cloud Telephony)

Remote

•

Today

Contact Center Architect (Healthcare & Cloud Telephony)Introduction:The Contact Center Architect will be responsible for designing and implementing contact center solutions for healthcare organizations utilizing cloud telephony technology. They will work closely with internal teams and external clients to ensure that the contact center meets the specific needs and requirements of the healthcare industry. Responsibilities:Design and implement contact center solutions using Amazon Web Services (AW

Easy Apply

Contract

60 - 70

Job Details

Skills

Amazon DynamoDB
Amazon Web Services
HIPAA
HL7
Health Care

Summary

Contact Center Architect – Healthcare

Location: Remote
Experience: 10+ Years
Core Skills: Amazon Connect, AWS, Healthcare Contact Center

Role Overview

Key Responsibilities

Own end-to-end Amazon Connect architecture for member, provider, and self-service journeys.
Design IVR/IVA, contact flows, routing, authentication, and omnichannel experiences.
Build conversational self-service using Amazon Lex, Polly, and Transcribe, focused on containment and deflection.
Integrate Amazon Connect with healthcare systems, CRM, identity, eligibility, and claims platforms.
Architect AWS solutions using Lambda, API Gateway, DynamoDB, S3, Kinesis, CloudWatch, and related services.
Lead caller authentication, PHI/PII protection, IAM, encryption, logging, and HIPAA compliance.
Support modernization from legacy platforms such as Avaya/Genesys.
Partner with business and engineering teams, lead design reviews, and drive technical decisions.
Establish monitoring and KPIs for authentication, containment, deflection, and AHT.
Use Terraform/CloudFormation and CI/CD for reliable deployments.

Required Skills

10+ years overall IT experience.
4–6+ years AWS / Solution Architecture experience.
3+ years hands-on Amazon Connect production experience.
Healthcare contact center experience is required — payer, provider, PBM, or healthcare services.
Strong experience with Amazon Connect, Lex, Polly, Transcribe, Contact Lens.
Experience with IVR/IVA, CTI, authentication, and enterprise integrations.
Strong knowledge of HIPAA, PHI/PII, IAM, security, and compliance.
Excellent business stakeholder communication, facilitation, and leadership skills.

Preferred

AWS Solutions Architect certification.
Conversational AI / virtual-agent experience.
Knowledge of HL7/FHIR and healthcare eligibility/benefits.
Experience with QuickSight and Contact Lens analytics.

Dice Id: 90915884
Position Id: 9082014
Posted 6 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Santhoshi Viswanadhula

Recruiter Everest Global Solutions @ Everest Global Solutions

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Today

Easy Apply

Contract, Third Party

Depends on Experience

Contact Center Architect

Remote

•

Today

Easy Apply

Full-time, Part-time, Third Party, Contract

Contact Center Architect

Remote

•

Today

Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service ExperienceBusinessIT Bridge Authentication, Self-Service & Containment Focus Business Partnership & Discovery (the bridge role) Drive the conversation with the business lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the why behind every requirement. Bridge business and IT translate business intent into clear techn

Easy Apply

Third Party, Contract

Depends on Experience

Contact Center Architect (Healthcare & Cloud Telephony)

Remote

•

Today

Easy Apply

Contract

60 - 70

Contact Center Architect – Healthcare

Skills

Summary

Contact Center Architect – Healthcare

Role Overview

Key Responsibilities

Required Skills

Preferred

Dice Job Match Score™

Santhoshi Viswanadhula

Similar Jobs

Contact Center Architect – Healthcare

Job Details

Skills

Summary

Contact Center Architect – Healthcare

Role Overview

Key Responsibilities

Required Skills

Preferred

Dice Job Match Score™

Santhoshi Viswanadhula

Similar Jobs