Depot Repair Functional Consultant / Oracle Fusion Cloud Service Logistics

Depot Repair Functional Consultant / Oracle Fusion Cloud Service Logistics
Work Location: Remote + Travel
Client Location: Boston, MA

About the Role
We are seeking a highly experienced Oracle Fusion Cloud Service Logistics / Depot Repair Functional Consultant to join our team. This is a purely functional role focused on optimizing Oracle Fusion Service Cloud modules to streamline depot repair processes, returns management, preventive maintenance, spare parts handling, and service logistics. The consultant will play a key role in business process analysis, solution design, system configuration, testing, troubleshooting, and end-user enablement.

Key Responsibilities
Gather and analyze business requirements for Depot Repair, Return Material Authorization (RMA), warranty management, spare parts management, subscriptions, returns management, and end-to-end service processes.
Configure Oracle Fusion Service Logistics and Depot Repair modules, including repair workflows, parts ordering, reservations and fulfillment, charges, estimates, and pricing & billing for service orders.
Design and implement end-to-end repair lifecycles (e.g., return receipt, repair execution, shipping, billing, and invoicing).
Set up repair types, status flows, billing rules, warranty entitlements, and related configurations.
Collaborate with integrated Fusion modules, including Order Management (OM), Inventory, Costing, Service Contracts, Installed Base, Field Service, and Subscriptions.
Prepare functional documentation, including Business Requirements Documents (BRD), setup guides, and User Acceptance Testing (UAT) scripts.
Support System Integration Testing (SIT), UAT, go-live activities, post-production hypercare, and troubleshooting of issues.
Deliver end-user training sessions and facilitate knowledge transfer to internal teams.
Coordinate with technical and QA teams on custom reports, extensions, integrations, testing, and issue resolution.
Provide expertise in related areas such as Oracle Service Cloud, Subscription Management, Order Management, Pricing, Field Service (including Oracle Field Service Cloud - OFSC), and Oracle CX/CRM modules, with a focus on service request management and work order management.
Required Skills and Qualifications
10+ years of experience as an Oracle Functional Consultant, with at least 4+ years focused on Oracle Fusion Cloud Service Logistics / Depot Repair.
Proven track record in full lifecycle implementations of Oracle Fusion Service and SCM modules, particularly Depot Repair, Service Logistics, returns management, spare parts, and subscriptions.
Strong functional knowledge of depot repair processes, including RMA creation, repair work orders, parts management and fulfillment, charges/estimates, and integration with SCM (e.g., Inventory, OM, Costing).
Hands-on configuration experience in Oracle Fusion Cloud Service, including Service Requests, Work Orders, Parts Reservation & Fulfillment, Depot Repair, and Pricing & Billing for Service Orders.
Familiarity with integrations across Oracle Fusion modules: Service Contracts, Installed Base, Order Management, Inventory, Costing, Pricing, Field Service, and Subscriptions.
Experience in Oracle Service Cloud, Subscription Management, Preventive Maintenance , Oracle Field Service Cloud (OFSC), and Oracle CX/CRM is highly desirable.
Excellent requirements gathering, gap analysis, solution design, testing, and troubleshooting skills.
Strong documentation and communication abilities, with experience in training and knowledge transfer.
Ability to work independently in a remote environment while collaborating with cross-functional and QA teams.