Our client, a technology platform company in the restaurant and food delivery industry, is looking to hire a Desktop Support Specialist in Remote (U.S.).
Apply today for consideration!
Job Title: Desktop Support Specialist
Location: Remote (U.S.) (California candidates are not eligible)
Duration: Contract - 3+ months
Pay Rate Range: $43.45/hour
Responsibilities:
- Provide end-to-end support for merchant support tickets, from initial triage through successful resolution.
- Troubleshoot complex technical issues across interconnected systems while maintaining exceptional customer service.
- Communicate proactively with merchants during high-impact incidents, setting clear expectations and providing timely updates.
- Identify recurring issues and contribute to troubleshooting playbooks, knowledge base articles, and training documentation.
- Collaborate with cross-functional teams to resolve escalated issues and continuously improve support processes.
Requirements:
- Experience providing customer-facing technical support in a high-volume support environment.
- Strong troubleshooting skills with the ability to investigate and resolve complex technical issues with limited information.
- Experience supporting SaaS, platform-based, or marketplace environments (food delivery, e-commerce, logistics, or similar preferred).
- Familiarity with support tools such as Intercom, ticket routing/triage systems, knowledge management platforms, or similar solutions.
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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