Job Description Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:UNC Health is seeking an experienced Epic Resolute Certified Analyst to support our Community Connect program. This role supports external partner clinics using UNC Health's Epic platform, with a focus on professional billing (PB), claims management, and end-to-end revenue cycle workflows, with strong alignment to ambulatory operations.
Location: Morrisville, NC (Hybrid: Remote & Onsite)
Team: Community Connect | UNC Health ISD
Responsibilities:
- Design, build, and support Epic Resolute (Professional Billing & Claims) functionality
- Maintain billing rules, including charge routing, claim edits, payer setup, and workqueues
- Support charge capture, claim submission, payment posting, denials, and A/R workflows
- Troubleshoot billing and claims issues, including rejections, denials, and workflow gaps
- Partner with revenue cycle, coding, and operational teams to optimize workflows and reduce revenue leakage
- Support requirements gathering, testing, go-lives, and system enhancements
- Provide onsite clinic support, including workflow analysis and optimization
- Ensure data integrity, compliance, and reporting support for revenue cycle performance
Preferred Qualifications:
- Epic Resolute Certification (Professional Billing) (active)
- 3+ years of Epic Resolute experience in a healthcare environment
- Strong knowledge of billing, claims processing, and revenue cycle operations
- Experience with claim edits, denials management, and A/R follow-up workflows
- Ability to travel to clinics for onsite support
- Experience with Community Connect or multi-site environments
- Experience with workqueues, claim scrubbing, and payer/plan build
- Understanding of ambulatory (PB) workflows and integrations with Cadence/Prelude
- Experience supporting go-lives, testing (UAT), and workflow optimization initiatives
Other InformationEducation Requirements: Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements: No licensure or certification required.
Professional Experience Requirements: If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience.
If an Associate's degree: Six (6) years of IT systems and/or related operational experience.
If a High School diploma or GED: Eight (8) years of IT systems and/or related operational experience.
Knowledge/Skills/and Abilities Requirements:- Epic Resolute Certification (Professional Billing) (active)
- 3+ years of Epic Resolute experience in a healthcare environment
- Strong knowledge of billing, claims processing, and revenue cycle operations
- Experience with claim edits, denials management, and A/R follow-up workflows
- Ability to travel to clinics for onsite support
- Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.
Job DetailsLegal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: ISD Ambulatory Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $41.45 - $59.58 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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