Job Title: Epic Training Manager (Remote)
Location: Raleigh, NC
Duration: 12+ Months with possible extension
Job Description:
Leads the enterprise Epic training program across client, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.
Key Responsibilities
- Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
- Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
- Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
- Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
- Establish training plans, schedules, communications, and readiness milestones for system changes.
- Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
- Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
- Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
- Standardize training processes across client facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
- Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.
Skills:
· Epic EHR training program management-Required-5-Years
· Epic implementation, upgrade, or optimization experience-Required-5-Years
· Leadership and management of Epic training teams-Required-3-Years
· Development and management of Epic training curriculum and materials-Required-3-Years
· Epic training methodologies and adult learning principles-Required-3-Years
· Project management and implementation experience-Required-3-Years
· Epic certification/credentialing-Highly desired- -
· Experience supporting behavioral health, long-term care, or complex healthcare environments-Highly desired-2-Years
· Experience managing training for multi-site or enterprise Epic environments-Highly desired-2-Years
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