Epic Training Manager

Work Arrangement: Remote

Agency Interview Type: Webcam Interview Only

Description:

·        Lead and manage the Epic training team, including trainers, curriculum development, and training operations.

·        Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.

·        Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.

·        Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.

·        Establish training plans, schedules, communications, and readiness milestones for system changes.

·        Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.

·        Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.

·        Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.

·        Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.

·        Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Required Skills:

·        Epic EHR training program management (Required 5 Years)

·        Epic implementation, upgrade, or optimization experience (Required 5 Years)

·        Leadership and management of Epic training teams (Required 3 Years)

·        Development and management of Epic training curriculum and materials (Required 3 Years)

·        Epic training methodologies and adult learning principles (Required 3 Years)

·        Project management and implementation experience (Required 3 Years)

·        Epic certification/credentialing (Highly Desired)

·        Experience supporting behavioral health, long-term care, or complex healthcare environments (Highly Desired 2 Years)

·        Experience managing training for multi-site or enterprise Epic environments (Highly Desired 2 Years)