Job ID: NC-810745
Remote Epic Training PM (certified) with EHR, upgrade/optimization, training curriculum/materials development, adult learning, behavioral health/long-term care/healthcare experience
Location: Raleigh, NC (NCDHHS-AM)
Duration: 12 Months
Skills:
Epic EHR training program management Required 5 Years
Epic implementation, upgrade, or optimization experience Required 5 Years
Leadership and management of Epic training teams Required 3 Years
Development and management of Epic training curriculum and materials Required 3 Years
Epic training methodologies and adult learning principles Required 3 Years
Project management and implementation experience Required 3 Years
Epic certification/credentialing Highly desired
Experience supporting behavioral health, long-term care, or complex healthcare environments Highly desired 2 Years
Experience managing training for multi-site or enterprise Epic environments Highly desired 2 Years
Description:
Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.
Key Responsibilities
Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
Establish training plans, schedules, communications, and readiness milestones for system changes.
Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.
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