***Webcam Interview Only *** Very long term project; initial PO for 1 year, expect to go for 4+ years ***Remote***
Job Description
- Leads the enterprise Epic training program across DSOHF
- Oversees training strategy
- Manages curriculum development
- Supervises staff
- Ensures readiness and effectiveness for Epic implementations
- Supports upgrades
- Manages workflow changes
- Drives ongoing optimization
Key Responsibilities
- Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
- Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
- Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
- Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
- Establish training plans, schedules, communications, and readiness milestones for system changes.
- Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
- Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
- Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
- Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
- Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.
Skills/Requirements
- Epic EHR training program management Required 5 Years
- Epic implementation, upgrade, or optimization experience Required 5 Years
- Leadership and management of Epic training teams Required 3 Years
- Development and management of Epic training curriculum and materials Required 3 Years
- Epic training methodologies and adult learning principles Required 3 Years
- Project management and implementation experience Required 3 Years
- Epic certification/credentialing Highly desired
- Experience supporting behavioral health, long-term care, or complex healthcare environments Highly desired 2 Years
- Experience managing training for multi-site or enterprise Epic environments Highly desired 2 Years
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