Supervise Epic application design, development, maintenance activities of applications under direct purview
Collaborate with end users to design Epic Beacon/Willow workflows by suggesting corrective adjustments or enhancements
Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently
Serve as a mentor, resource, and primary advisor for team members
Lead all phases (e.g. design, build and testing) of small to medium size application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows.
Provide Epic product function expertise for the design, build, and testing for assigned module(s), including but not limited to optime.
Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements.
Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers.
Develop, support and maintain all required system design and build documents and other system documentation.
Perform daily monitoring of applications in production use.
Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required.
Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented.
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
Work with trainers to develop and maintain application specific training curriculum and materials.
Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users.
Adhere to organization standards for system configuration and change control.
Develop strong relationships with end user communities, customers and business partners.
Facilitate communication with stakeholders from initial requirements to final implementation.
Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate. Required skills:
7+ years combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration and
Active / current Epic certification in at least one area; Beacon and/or Willow and more than 4 years Epic Experience or a minimum of 7 years direct clinical experience.
Epic systems application knowledge to build, test, support and training for Optime workflow
Direct client healthcare domain knowledge such as clinical documentation workflow, Surgical workflows, and patient flow. Preferred skillset:
Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills.
Experience with device integration
Proficiency with Excel, Visio, PowerPoint and SharePoint
2 years resource management and/or team lead role
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