Lead Willow Analyst (Beacon, Clinical Exp, Optime Workflow (Only W2)

Job Responsibilities

 Supervise Epic application design, development, maintenance activities of applications under direct purview

•           Collaborate with end users to design Epic Beacon/Willow workflows by suggesting corrective adjustments or enhancements

•           Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently

•           Serve as a mentor, resource, and primary advisor for team members

•           Lead all phases (e.g. design, build and testing) of small to medium size application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows.

•           Provide Epic product function expertise for the design, build, and testing for assigned module(s), including but not limited to optime.

•           Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements.

•           Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.

•           Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers.

•           Develop, support and maintain all required system design and build documents and other system documentation.

•           Perform daily monitoring of applications in production use.

•           Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required.

•           Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented.

•           Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.

•           Work with trainers to develop and maintain application specific training curriculum and materials.

•           Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users.

•           Adhere to organization standards for system configuration and change control.

•           Develop strong relationships with end user communities, customers and business partners.

•           Facilitate communication with stakeholders from initial requirements to final implementation.

•           Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.

Required skills:

•           7+ years combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration and

•           Active / current Epic certification in at least one area; Beacon and/or Willow and more than 4 years Epic Experience or a minimum of 7 years direct clinical experience.

•           Epic systems application knowledge to build, test, support and training for Optime workflow

•           Direct client healthcare domain knowledge such as clinical documentation workflow, Surgical workflows, and patient flow.

Preferred skillset:

•           Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills.

•           Experience with device integration

•           Proficiency with Excel, Visio, PowerPoint and SharePoint

•           2 years resource management and/or team lead role