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IT Service Manager - Major Incident Management

Wissen Infotech

Remote • Today

Easy Apply

Contract, Third Party

$70 - $80

Information Technology Service Manager

State of Colorado-OIT

Fort Collins, Colorado • Today

Full-time

USD 63,393.00 - 66,563.00 per year

CHI IT Service Manager

Boston Consulting Group

Chicago, Illinois • Today

Full-time

USD 96,000.00 - 118,670.00 per year

IT Service Manager

PTG

Tucson, Arizona • Today

Full-time

Service Management Practice Analyst II - Major Incident Manager

Jack Henry & Associates

New York, New York • 11d ago

Full-time

USD 74,750.00 - 91,000.00 per year

Incident Manager/IT Service Desk

GSPANN Technologies

Hybrid in Fremont, California • 8d ago

Easy Apply

Contract, Third Party

Depends on Experience

IT Service Desk Manager

TriCom Technical Services

Minneapolis, Minnesota • 19d ago

Easy Apply

Contract

Depends on Experience

Manager, IT Service Management

Novolex

Lake Forest, Illinois • Today

Full-time

USD 126,000.00 - 210,000.00 per year

Manager, IT Service Desk

Metropolitan Transportation Authority

New York, New York • Today

Full-time

USD 160,963.00 - 189,990.00 per year

Manager | IT Service Management

CBIZ

Remote or Cleveland, Ohio • Today

Full-time

IT Service Delivery Manager

Endurance IT Services

Richmond, Virginia • Today

Full-time

USD 100,000.00 per year

Con-Tech Con-Platforms-ServiceNow - IT Service Mgmt - ITSM - Manager - Multiple Positions - 1739815

Philadelphia, Pennsylvania • Today

Full-time

USD 222,730.00 per year

Information Technology - Manager IT Service Delivery 130-5010

CommunityCare

Tulsa, Oklahoma • Today

Full-time

Manager IT Service Management Office

Northwestern University

Evanston, Illinois • Today

Full-time

USD 83.00 per hour

Modern IT Service Management Manager

Accenture LLP

Chicago, Illinois • Today

Full-time

USD 94,400.00 per year

Manager, IT Service Operations

EchoStar Corporation

Englewood, Colorado • Today

Full-time

USD 96,250.00 - 130,000.00 per year

Senior Incident Manager

System One

Hybrid in Knoxville, Tennessee • Today

Easy Apply

Full-time

Depends on Experience

Manager Incident & Problem Management

Kforce Technology Staffing

West Palm Beach, Florida • Today

Contract

$68 - $72 hourly

Technology Incident Manager

Horizontal Talent

Brooklyn, Ohio • Today

Full-time

USD 25.00 - 57.00 per hour

IT Service Management Lead

DPR Construction, Inc.

Austin, Texas • Today

Full-time

IT Incident Manager

Raymond James Financial Inc

St. Petersburg, Florida • Today

Full-time

Incident Management Analyst

Sharp Decisions

North Carolina • Today

Full-time

IT Service Desk Manager

University of North Texas System

Denton, Texas • Today

Full-time

Compensation information provided in the description

Major Incident Manager

BCforward

Charlotte, North Carolina • Today

Easy Apply

Contract

$64.00 - $64.52 per hour

Director, Major Incident Management

Visa

Denver, Colorado • 12d ago

Full-time

USD 160,100.00 - 256,300.00 per year

SeniorAdministrator - Incident Management, ServiceNow

HCL America Inc.

FERNANDINA, Florida • Today

Full-time

To define

Technology Incident Manager - Hybrid

Genesis10

Cleveland, Ohio • Yesterday

Easy Apply

Full-time

USD 50.00 - 56.00 per hour

Engineering Manager of Managers, Service Infrastructure

Stripe

Seattle, Washington • Today

Full-time

Security Incident Manager

Russell, Tobin & Associates

Charlotte, North Carolina • 22d ago

Easy Apply

Contract

$45.87 - $45.87

Issue Management Engineer

Georgia IT

Auburn Hills, Michigan • Today

Easy Apply

Contract

Depends on Experience

Job Details

Skills

IT Service Management (ITSM)
Major Incident Management
ServiceNow from the user/functional side

Summary

IT Service Manager Major Incident Management

Experience: 12 15 Years
Role: IT Service Manager
Focus: Major Incident Management / ITSM
100% REMOTE

Job Summary

We are looking for an experienced IT Service Manager with strong expertise in Major Incident Management and IT Service Management (ITSM). The ideal candidate should have hands-on experience managing critical incidents, coordinating cross-functional teams, driving timely resolution, and ensuring effective communication with business and technical stakeholders.

Key Responsibilities

Lead and manage Major Incidents from identification through resolution and closure.
Coordinate with Infrastructure, Applications, Network, Cloud, Security, and other technical teams during critical incidents.
Drive incident bridges, technical discussions, escalation management, and stakeholder communications.
Ensure timely updates to business stakeholders and senior management throughout the incident lifecycle.
Perform incident triage, prioritization, escalation, and resolution tracking.
Conduct Post-Incident Reviews (PIRs) and ensure Root Cause Analysis (RCA) and corrective actions are documented.
Identify recurring incidents and work with Problem Management teams to prevent future occurrences.
Ensure adherence to ITIL/ITSM processes, SLAs, and operational standards.
Work with ServiceNow from the user/functional side for incident management, ticket tracking, reporting, and workflow coordination.
Monitor service performance and identify opportunities for continuous improvement.
Maintain effective communication across technical teams, vendors, business users, and leadership.

Required Skills

12 15 years of IT experience, with strong IT Service Management experience.
Proven experience in Major Incident Management.
Strong understanding of ITIL / ITSM processes.
Experience working with ServiceNow from the user/functional side.
Strong incident coordination, escalation, and stakeholder management skills.
Excellent verbal and written communication skills.
Ability to remain calm and make decisions under pressure during critical incidents.
Strong problem-solving, analytical, and organizational skills.
Experience working with geographically distributed teams and multiple stakeholders.

Preferred

ITIL certification is preferred.
Experience managing enterprise-level IT services and critical production environments.
Experience with Problem Management, Change Management, and Service Level Management.
Experience coordinating vendors and third-party service providers.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112433
Position Id: 9109120
Posted 3 hours ago

Fitment

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Contact the job poster

Mangesh Patil

Talent Acquisition Manager @ Wissen Infotech

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Remote

•

2d ago

Job Title: Incident Management Agent (Application Support & Operations) Location: Remote, USA Job Type: Contract (Long Term) Experience: X+ years Job Overview We are looking for an experienced Incident Management Agent to provide production support for enterprise applications within Supply Chain & Logistics operations. The role involves incident monitoring, troubleshooting, stakeholder communication, release support, and ensuring timely resolution of business-critical issues in a 24x7 su

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow ITOM Developer

Remote or New York, New York

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking a ServiceNow ITOM Developer in New York, NY. Summary: We are seeking a ServiceNow Developer with strong experience in Monitoring, Event Management, and IT Operations Management (ITOM) to help optimize and enhance enterprise ServiceNow capabilities. This role will focus on event management, alert correlation, monitoring integrations, dashboard development, and operational visibility improvements. The ideal candidate has hands-on experience co

Contract

$85 - $98 hourly

Remote

•

Today

Security Engineer Incident Response (SOC) | Remote | 12-Month Contract We are seeking an experienced Security Engineer to join our Threat Operations Security Operations Center (SOC) on a 12-month remote contract. This is a highly visible, hands-on incident response role focused on identifying, investigating, containing, and resolving sophisticated security threats across enterprise environments. The ideal candidate brings strong expertise in Incident Response, Digital Forensics, Threat Investig

Easy Apply

Contract

$70 - $84

Senior SAP Basis Engineer

Remote or Southfield, Michigan

•

Today

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA As an Senior SAP Basis Engineer at NTT DATA, you are the go-to person for ensuring our clients' critical software applications, such as ErP and Middleware,

Full-time

Job Details

Skills

IT Service Management (ITSM)
Major Incident Management
ServiceNow from the user/functional side

Summary

IT Service Manager Major Incident Management

Experience: 12 15 Years
Role: IT Service Manager
Focus: Major Incident Management / ITSM
100% REMOTE

Job Summary

Key Responsibilities

Lead and manage Major Incidents from identification through resolution and closure.
Coordinate with Infrastructure, Applications, Network, Cloud, Security, and other technical teams during critical incidents.
Drive incident bridges, technical discussions, escalation management, and stakeholder communications.
Ensure timely updates to business stakeholders and senior management throughout the incident lifecycle.
Perform incident triage, prioritization, escalation, and resolution tracking.
Conduct Post-Incident Reviews (PIRs) and ensure Root Cause Analysis (RCA) and corrective actions are documented.
Identify recurring incidents and work with Problem Management teams to prevent future occurrences.
Ensure adherence to ITIL/ITSM processes, SLAs, and operational standards.
Work with ServiceNow from the user/functional side for incident management, ticket tracking, reporting, and workflow coordination.
Monitor service performance and identify opportunities for continuous improvement.
Maintain effective communication across technical teams, vendors, business users, and leadership.

Required Skills

12 15 years of IT experience, with strong IT Service Management experience.
Proven experience in Major Incident Management.
Strong understanding of ITIL / ITSM processes.
Experience working with ServiceNow from the user/functional side.
Strong incident coordination, escalation, and stakeholder management skills.
Excellent verbal and written communication skills.
Ability to remain calm and make decisions under pressure during critical incidents.
Strong problem-solving, analytical, and organizational skills.
Experience working with geographically distributed teams and multiple stakeholders.

Preferred

ITIL certification is preferred.
Experience managing enterprise-level IT services and critical production environments.
Experience with Problem Management, Change Management, and Service Level Management.
Experience coordinating vendors and third-party service providers.

Dice Id: 91112433
Position Id: 9109120
Posted 3 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Mangesh Patil

Talent Acquisition Manager @ Wissen Infotech

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

2d ago

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow ITOM Developer

Remote or New York, New York

•

Today

Contract

$85 - $98 hourly

Remote

•

Today

Easy Apply

Contract

$70 - $84

Senior SAP Basis Engineer

Remote or Southfield, Michigan

•

Today

Full-time

IT Service Manager - Major Incident Management

Skills

Summary

Dice Job Match Score™

Mangesh Patil

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IT Service Manager - Major Incident Management

Job Details

Skills

Summary

Dice Job Match Score™

Mangesh Patil

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