Interoperability Technical Analyst
Location :Remote
Duration : Contract
JOB DESCRIPTION:
The Interoperability Technical Analyst is a key contributor to the health of our EMR integrations with provider practices, including data exchange services (e.g., HL7/FHIR, proprietary EMR APIs, CCDAs) and user-facing applications embedded within EMR workflows. This role serves as the team's first line of deep technical troubleshooting and analysis, bridging between Implementation Managers supporting clients, and Product & Engineering teams developing new solutions. This role also works closely with our interoperability team to design, manage, and monitor technical integration activity, including data ingestion pipelines, technical system performance and utilization dashboards.
Technical Troubleshooting and Triage
• Analyze integration issues encountered by Interop Operations team across data integration mechanisms (e.g. HL7 2.x data feeds, FHIR and other API transactions, CCDAs) and user apps (SMART on FHIR, CDS Hooks, Overlay).
• Review API transactions, logs, and data payloads.
• Utilize vendor testing tools and “sandbox” environments (e.g. Epic, athena, Cerner, NextGen).
• Reproduce issues, identify root cause and recommend next steps.
• Resolve issues when possible, in partnership with Integration Implementation Managers and clients.
• Escalate to Engineering or Product Managers when applicable with a concise summary of the evidence, scope, impact, and recommended next action.
• Identify recurring issue patterns and flag them to Operations, Product, and Engineering.
• Work with the Product Management team to write development stories for defects and bugs as directed.
• Support the offshore engineering team by accessing required PHI environments and providing redacted data, following HIPAA minimum-necessary and organizational data handling policies.
• Provide tier 2 SME triage and support for Technical Services escalations to the interoperability team. Technical Monitoring, Documentation and Proactive Support
• Monitor client integration activity and performance via technical and operational dashboards.
• Log investigations, findings, and resolutions in standard tracking tools.
• Create and maintain troubleshooting guides, runbooks, and knowledge articles that help Implementation Managers and Technical Services resolve common integration issues independently.
• Join externally facing calls as directed (e.g., troubleshooting sessions, findings reviews, resolution support)
• Actively support process modernization using emerging AI tools and capabilities.
• Other interoperability technical support responsibilities as assigned (e.g. ad-hoc PSV projects)
Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, Health Informatics, Data Analytics, or a related field.
• 5+ years of experience as a technical analyst, technical support, or similar troubleshooting role.
• 3+ years of experience working with EMR integration.
• Strong analytical and problem-solving skills, with the ability to isolate root cause in complex systems.
• Experience with API testing and analysis tools (e.g., Postman)
• Knowledge of healthcare data integration related technology and standards, such as CCD/C-CDA, FHIR, HL7 2.x,
clinical terminologies, and related privacy requirements.
• Comfortable reading and technical specifications and interpreting structured data and API payloads (e.g., JSON, XML, HTTP requests and responses, transaction logs).
• Basic knowledge of SQL queries, scripting and Unix commands.
• Excellent communication skills, including the ability to explain complex integration issues to internal and external stakeholders, and clearly document findings, recommendations, and support tickets.
• Strong attention to detail, the ability to follow detailed procedures consistently, and comfort working with sensitive and confidential information (PHI) in compliance with HIPAA and organizational security protocols.
• High ownership mindset and the ability to work independently and initiate escalations appropriately.
• Flexibility to adjust working hours for partial overlap (e.g., 2-4 hours) with our offshore team.
Preferred Qualifications
• Knowledge of Core Java and Python.
• Hands-on experience with specific EHR systems and app programs (e.g., Epic, athenahealth, Cerner, NextGen).
• Healthcare integration implementation experience
• Integration engineering experience
Core Competencies
Communicates Effectively
• Exchanges ideas, knowledge, and data so the message is received and understood with clarity and purpose.
• Leverages emotional intelligence to adapt to the emotions and intentions of others. Instills Trust, Demonstrates Self-Awareness & Interpersonal Savvy
• Builds trust by following through on commitments and leading with integrity and authenticity.
• Seeks feedback from others and responds positively to constructive criticism.
• Understands and responds to the emotions and behaviors of others. Situational Adaptability & Flexibility
• Adapts approach in real time to respond to different situations.
• Thinks quickly and readily adapts behavior in the moment.
• Demonstrates a high level of versatility.
Plans and Aligns, Resourcefulness
• Plans and prioritizes work to meet the goals of the business.
• Breaks down objectives into plans and actions to achieve key milestones.
• Anticipates change and readily adjusts plans.
• Maintains organization of resources to support efficiency.
• Leverages emotional intelligence to influence positive results. Balances Stakeholders & Manages Conflict
• Anticipates and balances the needs of multiple stakeholders and projects.
• Comes prepared and knowledgeable about expectations.
• Delivers fair and flexible responses to stakeholder needs.
• Handles conflict situations effectively and professionally.
• Applies fair decision-making to balance competing interests and mediate points of friction. Collaborates
• Identifies and builds partnerships to meet shared goals.
• Readily partners with others to meet objectives and shares credit for contributions.
• Demonstrates cooperation that earns the support of others.
“Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.”
