Interoperability Implementation Manager at Remote

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Hope you are doing well

Please find the Job Description (JD) below.

Role - Interoperability Implementation Manager

Location - REMOTE

This role works closely with Client Success, Clinical Operations, Product, Engineering, and third-

party EMR partners to plan and deliver implementations on time with high quality outcomes. This

role combines project management, provider-facing communication, and tech savvy coordination,

ownership, and bias for action to achieve project goals.

Responsibilities:

• Lead and actively participate in meetings with client/provider organization leadership, and

internal teams, driving customer EMR integration implementations from planning through

go-live and beyond, including SMART-on-FHIR applications, data integration services

(HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability

technologies

• Serve as primary point of contact with accountability for provider EMR integration success

• Partner with Customer Success team during pre-implementation scoping, planning, and

readiness assessments (e.g. security questionnaires, IT resource allocation, governance)

• Partner with Clinical Operations and Customer Success teams to align technical EMR

integration implementation with other provider onboarding tasks

• Manage the administrative backbone of implementation projects: taking detailed notes,

tracking action items, timelines, decisions, entering and managing data into systems

• Coordinate client teams and third-party partners (e.g., Epic, athena, Redox)

• Engage in cross-team collaboration, investigation, and issue resolution

• Manage project timelines, milestones, and delivery commitments

• Execute implementation and support tasks such as administrative set up, test data setup,

• system configuration, product demonstrations and training, issue investigation, and active

problem solving

• Facilitate comprehensive testing in coordination with the full implementation team,

including functional feature tests, comprehensive UAT, and production migration

validation

• Troubleshoot issues and identify solutions, in collaboration with team colleagues

• Partner with Support Engineers on technical execution and support needs, including

monitoring integration health and reporting applicable metrics

• Utilize standardized processes, templates, and self-service tools to scale efficiently

• Identify and escalate risks, blockers, and dependencies

• Accountable for communicating reliable and accurate project updates and related

• statuses to all project stakeholders and internal leadership

Requirements:

• Bachelor's degree in a related field

• 3+ years implementing complex healthcare software with provider practices

• 3+ years implementing integration technology (e.g. Smart-on-FHIR apps, HL7/FHIR

services)

• Clear understanding of provider workflows, risk adjustment, and quality of care

• Excellent project management and cross-functional coordination skills

• Excellent communication and expectation-setting skills with internal and external

stakeholders, including technical and non-technical topics

• Proficient with technical integration products and concepts (APIs, data feeds, EMR config)

• Ability to communicate clearly and effectively with project stakeholders and leadership,

including a variety of EMR integration and interoperability related topics and technologies

• Ability to manage multiple concurrent implementations

• High ownership mindset and bias toward hands-on execution

Competencies:

Communicates Effectively

• o Exchanging ideas, knowledge, and data so that the message is received and understood