Lead UX Content Strategist
Job at a Glance
Location: Remote but preference for candidates to be close to (Allentown, PA, Louisville, KY or Providence, RI) (candidates cannot reside in, New York, New York City, California, North Dakota, Ohio, Washington, Wyoming)
Contract: W2 only, contract with potential for extension or conversion to full time with the client.
Pay: $70 –$75/hour + optional medical, dental, vision, 401(k) match
Overview
The Lead UX Content Strategist serves as a lead individual contributor within a cross-functional product team, shaping content strategy, channel alignment, standards, and governance for reimagined digital self-service customer experiences. In this role, you will define a content approach that improves clarity, findability, usability, and consistency across complex customer-facing experiences.
Key Responsibilities
- Lead content strategy and content design direction across assigned areas of digital self-service customer experiences.
- Write, edit, and improve content provided by business stakeholders, content owners, subject matter experts, and partners to ensure clarity, consistency, usability, and alignment with content guidelines.
- Create, edit, and refine high-impact customer-facing content, content patterns, and exemplars for priority experiences when strategic support or hands-on execution is needed.
- Partner closely with product, design, business, communications, and development teams to align content decisions with user needs, operational realities, and business priorities.
- Lead content quality, consistency, and UX decision-making across assigned areas of the customer experience.
- Establish and evolve content standards, style guidance, templates, and governance practices for customer-facing experiences.
- Conduct regular content audits to improve accuracy, relevance, clarity, and consistency across customer-facing features and transactions.
- Partner with lead content strategists across cross-functional teams, helping build shared understanding of content best practices, governance expectations, terminology alignment, and sustainable content operations.
- Influence cross-functional decisions that improve customer content and service experiences across partner teams.
- Shape content structure, taxonomy, consistency, and accessibility approaches that help customers locate information, access self-service tools, and engage with operating company programs and services.
- Use customer feedback, data, analytics, research insights, and performance data to set priorities, measure transaction effectiveness, and drive continuous improvement.
Required Skills
- Bachelor's degree in communications, English, journalism, marketing, information architecture, library science, or a related field.
- 7+ years of experience in content strategy, content design, UX writing, information architecture, or digital content leadership.
- Experience leading content strategy or managing content for customer-facing, self-service, transactional, or other complex digital experiences.
- Strong content strategy and editorial judgment, with the ability to define standards, write and edit complex content, guide contributors, and improve content quality at scale.
- Ability to simplify complex internal, operational, technical, or regulatory information.
- Excellent communication and collaboration skills with the ability to influence stakeholders and work effectively across product, content, design, development, communications, HR, and implementation partner teams.
- Understanding of accessibility and inclusive content practices.
- Experience working in Agile product environments, including participation in sprint planning, backlog refinement, and delivery ceremonies.
- Experience establishing content standards, governance practices, editorial workflows, or reusable guidance for complex digital environments.
Required Education
- Bachelor's degree in communications, English, journalism, marketing, information architecture, library science, or a related field
Preferred Skills
- Advanced understanding of accessibility and inclusive content practices, including the ability to apply them to complex digital experiences and reusable content patterns.
- Experience working in Agile environments, including participation in sprint planning, backlog refinement, and delivery ceremonies.
- Experience working on a corporate design team or in utility, energy, or regulated industries is a plus.
- Proven leadership in the development or application of content standards, style guidance, governance models, or editorial workflows for complex digital environments.
- Proficiency using content analytics, search insights, customer feedback, or research findings to prioritize improvements and improve clarity, findability, and content performance.
- Demonstrated ability to mentor contributors, guide distributed content owners, or serve as a lead content advisor within cross-functional teams.
Why Should I Apply?
Join a forward-thinking team dedicated to transforming digital customer experiences in a dynamic energy industry. This role offers the opportunity to influence content strategy at a high level and work on impactful projects that enhance customer satisfaction.
About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
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