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Marketing - Strategist, Customer Exp

Lumen Solutions Group Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Marketing and Communications Strategist-Service Lines and Dept

Akron Children\'s Hospital

Rootstown, Ohio • Today

Full-time

Marketing and Communications Strategist-Service Lines and Dept

Akron Children\'s Hospital

Wadsworth, Ohio • Today

Full-time

Marketing and Communications Strategist-Service Lines and Dept

Akron Children\'s Hospital

Valley City, Ohio • Today

Full-time

Marketing and Communications Strategist-Service Lines and Dept

Akron Children\'s Hospital

Independence, Ohio • Today

Full-time

Marketing and Communications Strategist-Service Lines and Dept

Akron Children\'s Hospital

Akron, Ohio • Today

Full-time

Email Marketing Automation Strategist

Fisher Investments

Tampa, Florida • Today

Full-time

Email Marketing Automation Strategist

Fisher Investments Careers

Tampa, Florida • Yesterday

Full-time

Email Marketing Automation Strategist

Fisher Investments Careers

St. Petersburg, Florida • Yesterday

Full-time

Email Marketing Automation Strategist

Fisher Investments Careers

Clearwater, Florida • Yesterday

Full-time

Email Marketing Automation Strategist

Fisher Investments

Camas, Washington • Today

Full-time

Compensation information provided in the description

Email Marketing Automation Strategist

Fisher Investments Careers

Gresham, Oregon • Yesterday

Full-time

USD 70,000.00 - 110,000.00 per year

Email Marketing Automation Strategist

Fisher Investments Careers

Camas, Washington • Yesterday

Full-time

USD 70,000.00 - 110,000.00 per year

Email Marketing Automation Strategist

Fisher Investments Careers

Vancouver, Washington • Yesterday

Full-time

USD 70,000.00 - 110,000.00 per year

Email Marketing Automation Strategist

Fisher Investments Careers

Portland, Oregon • Yesterday

Full-time

USD 70,000.00 - 110,000.00 per year

Senior Email Marketing Strategist

American National Insurance Company

League City, Texas • Today

Full-time

CLM/CRM Campaign Manager

Russell, Tobin & Associates

Cupertino, California • 20d ago

Easy Apply

Contract

$76.07

Content Marketing Manager with Cybersecurity exp

Avacend, Inc.

Remote • Today

Easy Apply

Third Party, Contract

$60 - $65

Analytics Engineer - Marketing & Customer Experience

Global Dosimetry Solutions

No location provided • Today

Full-time

Customer Marketing Senior Associate

FanDuel

New York, New York • 11d ago

Full-time

USD 86,000.00 - 108,000.00 per year

Senior Customer Marketing Manager, Startups

Russell, Tobin & Associates

San Francisco, California • 27d ago

Easy Apply

Contract, Third Party

$160 - $160

Dir, CE/IMO Data Partnerships Lead (Customer Engagement/Integrated Marketing Organization)

Novartis

Remote • Today

Full-time

USD 185,500.00 - 344,500.00 per year

Content/Customer Strategist - Servicenow KnowledgeBase - Remote / Telecommute

Cynet Systems

Washington, District of Columbia • Today

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow Customer Experience Strategist

Vega Consulting Solutions

Remote • Today

Easy Apply

Contract

Depends on Experience

Data Scientist III, Behavioral Marketing Analytics & Customer Insights

Thermo Fisher Scientific

Carlsbad, California • Today

Full-time

USD 95,900.00 - 127,800.00 per year

Senior Analyst Marketing and Customer Intelligence

Collabera LLC

Exton, Pennsylvania • Today

Easy Apply

Full-time

$140000.0000 - $180000.0000

Data Governance Specialist - Customer, Loyalty, Marketing - Pleasanton, CA - 100% Onsite - Contract - GAP - 11974-1

Stellar Consulting Solutions

Pleasanton, California • Today

Easy Apply

Contract

Join Our Team: Exciting Opportunity for a Marketing Analyst IV

Russell, Tobin & Associates

Culver City, California • 18d ago

Easy Apply

Contract

$65.31

Brand Community Strategist - # 26-20694

U.S. Tech Solutions Inc.

Remote • 5d ago

Easy Apply

Contract

$60 - $65

Brand Community Strategist # 26-19735

U.S. Tech Solutions Inc.

Remote • 7d ago

Easy Apply

Contract

$50 - $53

Job Details

Skills

CUSTOMER EXPERIENCE STRATEGIST
CUSTOMER EXPERIENCE
SERVICENOW KNOWLEDGE MANAGER
SERVICENOW KNOWLEDGE MANAGEMENT SPECIALIST
SERVICENOW KNOWLEDGE MANAGEMENT
SERVICENOW KNOWLEDGE BASE
SERVICENOW KB
KNOWLEDGE BASE
KNOWLEDGE MANAGEMENT
WORKFLOW*
TEMPLATE*
GOVERNANCE
CONTENT MANAGEMENT
KNOWLEDGE ARTICLE*
KNOWLEDGE PROCESS*
CONTENT OWNERSHIP

Summary

Company Description
Lumen SolutionsGroupInc. is a technology consulting Services company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and support.We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and EnterpriseTransformation.

Job Title: Customer Experience Strategist ServiceNow Knowledge Management
Location: 100% Remote - attend an in-person team gathering approximately once per quarter
Job Type: Contract

Position Overview
We are seeking an experienced Customer Experience Strategist with a strong background in ServiceNow Knowledge Management and Knowledge Base development.
This individual will play a key role in expanding and establishing the organization''s knowledge presence within ServiceNow. The role will work closely with internal business partners to understand their intake processes, workflows, and documentation needs and help transform that information into a structured, centralized, and easy-to-use knowledge experience.
The ideal candidate will have hands-on experience with ServiceNow Knowledge Management, creating knowledge structures, templates, workflows, governance processes, and content review cycles.

Key Responsibilities

Develop and expand the ServiceNow Knowledge Base to support internal users and potentially external users.
Partner with internal business teams to understand their intake processes, workflows, and documentation requirements.
Identify common questions, recurring tickets, and user needs to determine opportunities for new knowledge content.
Create and establish knowledge templates, content structures, and standardized processes within ServiceNow.
Develop workflows for content creation, review, approval, publication, and ongoing maintenance.
Define clear ownership and governance for knowledge articles and content.
Support the migration of existing documentation and creation of new content within ServiceNow.
Analyze knowledge usage and available metrics to identify content gaps and opportunities for improvement.
Help create a centralized and consistent knowledge experience across multiple business areas.
Ensure knowledge content remains current, accurate, accessible, and properly maintained.
Work with stakeholders and leadership across different levels to guide and support Knowledge Management processes.
Help improve the user experience and reduce unnecessary support tickets by making relevant information easily available.

Required Qualifications

5+ years of relevant experience preferred.
Strong hands-on experience with ServiceNow.
Experience with ServiceNow Knowledge Management and/or Knowledge Base (KB).
Experience creating and managing knowledge articles, templates, workflows, and content structures.
Strong understanding of Knowledge Management frameworks, governance, ownership, and review processes.
Experience working with cross-functional teams and business stakeholders.
Ability to understand business processes and translate them into organized, user-friendly knowledge content.
Strong communication, documentation, and stakeholder management skills.

Preferred Qualifications

Knowledge Management certification or training.
Experience with KMI or similar Knowledge Management frameworks.
Experience establishing or expanding a Knowledge Management function or Knowledge Base.
Exposure to ServiceNow capabilities beyond Knowledge Management.
Familiarity with ServiceNow AI or AI-enabled knowledge capabilities is a plus.
Healthcare industry experience is helpful but not required.

Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10483685
Position Id: 26-00738
Posted 4 hours ago

Fitment

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Knowledge Management Strategist

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Position : Knowledge Management Strategist Location: Washington DC Direct Client Requirement Notes from Manager: Looking for a Knowledge Management Strategist. Must have solid ServiceNow Knowledge Base module experience. Recent 3-4 years with 5+ years SNOW experience. This role is based within the Content Management team. Will be involved in developing templates and workflows. Addressing tickets related to templates and workflows. Coaching the team on how to work with templates and use the ticke

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ServiceNow Customer Experience Strategist

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Hiring! W2, ServiceNow Strategist for a 9month+ remote, contract position. Prefer candidates that are located on the East Coast. Job Description: The Customer Experience Strategist needed for planning, facilitating and executing human-centered design processes across multiple projects. This role is responsible for capturing the voice of the customer and working cross-functionally to deliver meaningful and diverse customer experiences. Job requirement: 5 years of experience with ServiceNowMust ha

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Depends on Experience

ServiceNow Knowledge Management Consultant

Remote

•

Today

MUST HAVE experience in Servicenow knowledge Base and management MUST be living in DC, MD, VA States Title: ServiceNow Knowledge Management Consultant Location: Washington, DC 20005 Duration: 6 Months Contract Job Description: Terms of Employment: W2 Contract, 9 monthsRemote opportunity (Quarterly on-site meetings in the Washington, D.C.)Candidate must reside in DMV areaOverview: Work with a industry-leading healthcare organization as a Customer Experience Strategist focused on ServiceNow Kno

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ServiceNow Process Analyst

Remote or New York, New York

•

Today

RESPONSIBILITIES: Kforce has a client in NYC that is seeking a ServiceNow Process Analyst. Key Responsibilities: * Gather and document business requirements for new and existing service requests * Analyze and rationalize service catalog offerings to identify duplication and standardization opportunities * Facilitate workshops and discovery sessions with stakeholders * Design request fulfillment workflows and approval processes * Create user stories, process documentation, and functional require

Contract

$57 - $65 hourly

Job Details

Skills

CUSTOMER EXPERIENCE STRATEGIST
CUSTOMER EXPERIENCE
SERVICENOW KNOWLEDGE MANAGER
SERVICENOW KNOWLEDGE MANAGEMENT SPECIALIST
SERVICENOW KNOWLEDGE MANAGEMENT
SERVICENOW KNOWLEDGE BASE
SERVICENOW KB
KNOWLEDGE BASE
KNOWLEDGE MANAGEMENT
WORKFLOW*
TEMPLATE*
GOVERNANCE
CONTENT MANAGEMENT
KNOWLEDGE ARTICLE*
KNOWLEDGE PROCESS*
CONTENT OWNERSHIP

Summary

Develop and expand the ServiceNow Knowledge Base to support internal users and potentially external users.
Partner with internal business teams to understand their intake processes, workflows, and documentation requirements.
Identify common questions, recurring tickets, and user needs to determine opportunities for new knowledge content.
Create and establish knowledge templates, content structures, and standardized processes within ServiceNow.
Develop workflows for content creation, review, approval, publication, and ongoing maintenance.
Define clear ownership and governance for knowledge articles and content.
Support the migration of existing documentation and creation of new content within ServiceNow.
Analyze knowledge usage and available metrics to identify content gaps and opportunities for improvement.
Help create a centralized and consistent knowledge experience across multiple business areas.
Ensure knowledge content remains current, accurate, accessible, and properly maintained.
Work with stakeholders and leadership across different levels to guide and support Knowledge Management processes.
Help improve the user experience and reduce unnecessary support tickets by making relevant information easily available.

Required Qualifications

5+ years of relevant experience preferred.
Strong hands-on experience with ServiceNow.
Experience with ServiceNow Knowledge Management and/or Knowledge Base (KB).
Experience creating and managing knowledge articles, templates, workflows, and content structures.
Strong understanding of Knowledge Management frameworks, governance, ownership, and review processes.
Experience working with cross-functional teams and business stakeholders.
Ability to understand business processes and translate them into organized, user-friendly knowledge content.
Strong communication, documentation, and stakeholder management skills.

Preferred Qualifications

Knowledge Management certification or training.
Experience with KMI or similar Knowledge Management frameworks.
Experience establishing or expanding a Knowledge Management function or Knowledge Base.
Exposure to ServiceNow capabilities beyond Knowledge Management.
Familiarity with ServiceNow AI or AI-enabled knowledge capabilities is a plus.
Healthcare industry experience is helpful but not required.

Lumen SolutionsGroup Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

Dice Id: 10483685
Position Id: 26-00738
Posted 4 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Knowledge Management Strategist

Remote

•

Today

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow Customer Experience Strategist

Remote

•

Today

Easy Apply

Contract

Depends on Experience

ServiceNow Knowledge Management Consultant

Remote

•

Today

Easy Apply

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Depends on Experience

ServiceNow Process Analyst

Remote or New York, New York

•

Today

Contract

$57 - $65 hourly