Job Title: Oracle Depot Repair Functional Consultant
Location: Remote (Boston MA)
Experience Level: 15+ years
Key Responsibilities
Gather and analyze business requirements related to product repair, RMA, and service operations
Configure Oracle Depot Repair (CSD) module and related applications (Order Management, Inventory, Service Contracts, Install Base, Cost Management, Field Service)
Define and document process flows, functional specifications, and setup documents (BR100, MD50, TE040)
Design and implement repair order lifecycle management — from product return, diagnosis, repair execution, and shipment to billing
Set up repair types, statuses, logistics flows, and billing rules
Support integration with other Oracle modules such as Order Management, Inventory, Purchasing, AR/AP, and Service Contracts
Conduct unit, integration, and user acceptance testing (UAT)
Provide end-user training, develop user manuals, and deliver knowledge transfer sessions
Assist with data migration, cutover activities, and post-go-live support
Work with technical teams for RICEW (Reports, Interfaces, Conversions, Extensions, Workflows) development and validation
Troubleshoot functional issues, identify root causes, and propose permanent solutions
Required Skills & Experience
5+ years of experience as an Oracle Functional Consultant with at least 2 full-cycle implementations in Depot Repair or related Service modules.
In-depth understanding of Oracle EBS R12 Service Suite modules:
Depot Repair (CSD)
Service Contracts (OKS)
Install Base (CSI)
Order Management (OM)
Inventory (INV)
Costing (CST)
Strong understanding of repair process flows, RMA processing, warranty management, and repair costing.
Ability to write functional design documents and perform system configurations.
Basic understanding of SQL for data analysis and issue investigation.
Excellent communication, documentation, and stakeholder management skills.
Preferred Qualifications:
Oracle E-Business Suite R12 Certified Implementation Specialist or Oracle Cloud SCM certifications
Experience with Field Service (CSF) and Service Logistics modules
Familiarity with integration to external systems (CRM, MES, etc.)
Exposure to Agile or Waterfall project methodologies.
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