Job Title: SAP BASIS Specialist
Location: Sacramento, CA (Remote)
Duration: 960 Hours
Overview:
We are seeking a highly experienced SAP BASIS Specialist to provide advanced technical support and architectural expertise for enterprise SAP environments. The role involves administration, maintenance, and optimization of a complex SAP landscape, ensuring system stability, scalability, and high availability.
The supported environment includes SAP ECC, CRM, BW, BusinessObjects (BOBJ), Process Orchestration (PO), Web Dispatcher, Fiori, C/4 HANA, SAP Business Technology Platform (BTP CPI), SuccessFactors, and related systems.
Key Responsibilities:
- Provide operational support for the SAP ecosystem, including 24/7 on-call and after-hours support as required.
- Lead SAP BASIS administration for critical enterprise applications and provide secondary support where needed.
- Troubleshoot and resolve system issues, acting as a primary point of contact for incident management.
- Coordinate and execute SAP installations, upgrades, patches, backups, and system restorations.
- Perform OS, database, and application patching and migrations.
- Test patches in non-production environments prior to deployment.
- Configure systems and applications in alignment with enterprise standards.
- Ensure system availability and performance in accordance with SLAs.
- Conduct system sizing, capacity planning, and performance tuning.
- Act as liaison with vendors for issue resolution, patches, and updates.
- Provide regular status updates, issue tracking, and reporting to stakeholders.
- Collaborate with business units and technical teams for system support and troubleshooting.
- Install new releases and manage version upgrades.
- Monitor and resolve hardware/software issues impacting SAP environments.
- Develop and maintain technical documentation, including system architecture, backup strategies, and user management procedures.
- Provide end-user support and coordinate training as needed.
- Evaluate software/hardware solutions and provide technical recommendations.
- Automate administrative tasks and improve operational efficiency.
- Coordinate with cross-functional teams including security, network, and development.
- Manage batch jobs, scripts, and resolve related issues.
- Participate in disaster recovery planning, testing, and documentation.
- Maintain fault tolerance and disaster recovery strategies for SAP systems.
Mandatory Requirements:
- Minimum of five (5) years of progressive experience in SAP BASIS administration within complex enterprise environments.
- Strong expertise in SAP system administration, including installation, configuration, patching, troubleshooting, and documentation.
- In-depth knowledge of SAP architecture, system design, and functionality.
- Hands-on experience with:
- Operating Systems: AIX, UNIX, Linux, Windows
- Databases: DB2, MS SQL
- SAP Technologies: ECC6, S/4 HANA, BW/BI, CRM, BOBJ, PO, BPC, HANA, C/4 HANA, SAP BTP, SuccessFactors, Cloud Connector, Fiori/Gateway, Web Dispatcher
- Experience with SAP Solution Manager and SAP Cloud ALM.
Preferred Qualifications:
- Bachelor s degree in Computer Science, MIS, or a related field (or equivalent experience).
- Minimum five (5) years of experience supporting SAP ABAP and Java systems.
- Expertise in SAP Solution Manager for monitoring and project documentation.
- Experience with SAP system refresh processes (e.g., LAMA, SAP PCA).
- Administration experience with NetWeaver Java solutions (Adobe Document Services, PO, Web Dispatcher, SLD).
- Experience with SAP transport and change management tools (CTS+, non-ABAP, and cloud solutions).
- Experience working in DB2/AIX and RHEL environments.
Key Performance Indicators (KPIs):
- System uptime and availability
- Response and resolution time for critical incidents
- Timely completion of maintenance, upgrades, and patching
- Accuracy and completeness of technical documentation
- Resolution of batch job errors within defined timelines
- Successful execution of disaster recovery testing and drills
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