SAP CS Service management Lead

Overview
•    We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
•    This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities
•    Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
•    Define and validate service processes, including: 
o    Service order management
o    Installed base and equipment tracking
o    Warranty and service contract management
o    Field service execution and resource planning
•    Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
•    Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
•    Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
•    Lead fit-gap workshops, solution blueprinting, and design governance forums
•    Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
•    Guide teams on master data design (business partner, equipment, functional locations)
•    Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
•    Support integration testing, UAT, and defect resolution across service and finance processes
•    Lead cutover planning, go-live readiness, and hypercare stabilization

Required Qualifications
•    Extensive SAP experience with specialization in: 
o    SAP CS (Customer Service) / S/4HANA Service Management
o    Service order processing, contracts, and warranty management
•    Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
•    Deep expertise in: 
o    Installed base and equipment lifecycle management
o    Service billing and integration with finance (R2R, RAR)
•    Strong understanding of integration with SD, MM, and Finance processes
•    Experience in defining global templates and scalable service models
•    Ability to translate complex service business requirements into architecture designs
•    Strong stakeholder engagement and executive communication skills
•    Experience working in complex, multi-vendor program environments

Preferred Qualifications
•    Experience in manufacturing or semiconductor industry (capital equipment service models)
•    Familiarity with: 
o    Advanced Field Service Management solutions (FSM)
o    IoT-enabled service and predictive maintenance integration
•    Exposure to PLM (Teamcenter) and MES integration scenarios
•    Experience in subscription/service-based revenue models and warranty accounting
•    Prior experience in program stabilization or recovery initiatives
•    Knowledge of SAP Activate and Agile delivery frameworks