Job title:SAP HCM AMS Practice Manager

Experience: 12+ Years 
Work Mode: Remote
Employment Type:  Contract
Language Requirements: Fluent English; Spanish is a plus

Job Overview

We are looking for an experienced SAP HCM AMS Practice Manager to lead and manage our LATAM SAP HCM Application Management Services (AMS) practice.

The ideal candidate should have strong hands-on experience in SAP HCM and/or SAP SuccessFactors, along with proven expertise in people management, service delivery leadership, and practice management.

This role requires someone who can lead delivery managers and team leads, oversee AMS operations, drive service excellence, and manage client relationships.

Key Responsibilities

• Lead and manage the SAP HCM / SuccessFactors AMS practice across LATAM.

• Oversee end-to-end AMS delivery, ensuring service quality and operational efficiency.

• Manage delivery managers, team leads, and cross-functional teams.

• Drive resource planning, team utilization, performance management, and capacity planning.

• Establish and monitor SLAs, KPIs, service delivery metrics, and operational targets.

• Manage escalations, identify risks, and ensure timely issue resolution.

• Build and maintain strong client relationships and stakeholder communication.

• Drive continuous improvement, process optimization, and service excellence.

• Support practice growth, team development, and strategic delivery initiatives.

Mandatory Skills & Qualifications

• Strong hands-on experience in SAP HCM and/or SAP SuccessFactors.

• Experience in SAP AMS or implementation projects.

• Proven experience in people management and practice leadership.

• Experience managing delivery managers, team leads, or functional leads.

• Strong understanding of AMS operations, service delivery, SLAs, and KPIs.

• Excellent leadership, communication, and stakeholder management skills.

• Fluent English communication skills.

Preferred Qualifications

• Spanish language proficiency is an added advantage.

• Experience managing SAP HCM / SuccessFactors delivery teams across LATAM.

• Experience handling large-scale SAP AMS engagements.

• Exposure to client management, resource planning, and practice development.