Job Title : Senior Staff SaaS Gen AI Engineer
Location: Remote 100%
Contract : 12months
Job Description:
Product Ownership & Management (GenAI Enterprise SaaS)
· Own and manage GenAI Enterprise SaaS platforms such as ChatGPT Enterprise, Claude for Enterprise, and Google Gemini with end-to-end accountability for roadmap, performance, and adoption
· Act as SME for stakeholders, driving usage, governance, and value realization
· Monitor KPIs, adoption metrics, and incident trends to continuously optimize platform usage
Technical Feature Assessment (SaaS Capabilities)
· Evaluate new features covering architecture, SaaS deployment models, integrations, and enterprise compatibility
· Assess authentication mechanisms (SSO, OAuth, SAML), APIs, and connector readiness
· Ensure scalability, security, and performance alignment while identifying risks and mitigation strategies
Compliance Review & Approvals (Good to have as strong)
· Drive security, privacy, and compliance reviews (including Responsible AI and data governance) prior to feature rollout
· Coordinate approvals across security, legal, and governance teams and track status proactively
· Maintain audit trails and ensure adherence to enterprise and regulatory standards
Technical Documentation & Knowledge Management
· Develop and maintain technical and user-facing documentation including configuration guides, integrations, FAQs, and limitations
· Manage centralized documentation in Confluence and publish Service Center KBs via Jira Service Management
· Enable L1/L2 teams with SOPs and troubleshooting guides while ensuring version control aligned with releases
Other Good to Have
Product Updates & Feature Tracking
· Track and analyse vendor release notes, changelogs, and roadmap updates across GenAI SaaS platforms
· Evaluate features for enterprise relevance, adoption potential, and business impact
· Maintain visibility of feature enablement, rollout timelines, and dependencies
Vendor Support & Issue Management
· Raise and manage support tickets with SaaS vendors for platform issues, bugs, and limitations
· Provide detailed inputs (logs, screenshots, reproducible steps) to accelerate resolution
· Track issues to closure and communicate updates, risks, and timelines to stakeholders
Testing, UAT & Performance Reporting
· Collaborate with QA teams to define test scenarios, acceptance criteria, and success benchmarks
· Coordinate UAT cycles, capture structured feedback, and ensure release readiness
· Generate performance and test summary reports to support rollout decisions and stakeholder sign-off
Must have skills: Enterprise Integration Strategy, GenAI SaaS Solutioning, SaaS Platform Architecture, SaaS Product Release Management
