Salesforce Field Service (FSL) Architect

Salesforce Field Service (FSL) Architect
Location: 100% Remote
Duration: Long-Term
independent visa


Experience: 10+ Years Overall Salesforce | 5+ Years Salesforce FSL Architecture

Job Summary
GetOnCRM is seeking an experienced Salesforce Field Service (FSL) Architect to lead the end-to-end architecture, design, and implementation of Salesforce Field Service solutions supporting field operations, service delivery, installation, maintenance, and mobile workforce management.

The ideal candidate will work closely with business stakeholders to understand operational requirements and translate them into scalable Salesforce architectures. The architect will provide technical leadership across Salesforce FSL, Service Cloud, Apex, LWC, Flows, integrations, and custom FSL solutions, while ensuring adherence to Salesforce best practices and enterprise architecture standards.

Key Responsibilities
Lead end-to-end architecture and design of Salesforce Field Service (FSL) solutions.
Conduct remote workshops and design sessions with business and technical stakeholders.
Translate business and operational requirements into scalable Salesforce solutions.
Design FSL scheduling and dispatch solutions using:
Service Territories
Service Resources
Work Orders
Work Types
Scheduling Policies
Optimization Rules
Architect integrations between Salesforce FSL and enterprise systems such as:
ERP
Workforce Management
GIS/Mapping
Asset Management
Network Inventory
Define technical architecture for the Salesforce Field Service Mobile application.
Design Salesforce data models, security architecture, sharing rules, and governance standards.
Provide technical guidance to development teams working with Apex, LWC, Flows, APIs, and custom FSL extensions.
Lead solution design reviews, architecture governance, and technical decision-making.
Drive technical estimations, solution planning, architecture roadmaps, and implementation strategies.
Support testing, deployment planning, cutover, go-live, and post-production stabilization.
Optimize technician productivity, resource utilization, scheduling efficiency, SLA compliance, and customer experience.
Mentor Salesforce developers, administrators, business analysts, and technical teams on architecture best practices.
Collaborate effectively with distributed teams across multiple time zones.

Required Skills & Qualifications
10+ years of overall Salesforce experience.
5+ years of hands-on Salesforce Field Service (FSL) architecture experience.

Strong expertise in:
Salesforce Field Service
Service Cloud
Lightning Experience
Salesforce Platform Architecture
Strong understanding of:
Dispatcher Console
Scheduling & Dispatch
Scheduling Optimization
Resource Capacity Planning
Field Workforce Management
Service Territories & Service Resources
Strong experience with Salesforce integration architecture, APIs, middleware, and event-driven architectures.
Hands-on understanding of Apex, Lightning Web Components (LWC), Flows, and Salesforce security model.
Experience designing enterprise-scale Salesforce solutions with complex integrations.
Strong stakeholder management, communication, solution design, and technical leadership skills.
Experience leading remote engagements and working with distributed development teams.
Ability to independently lead FSL architecture from requirements through deployment and production stabilization.

Preferred Qualifications
Salesforce Certified Field Service Consultant.
Salesforce Application Architect and/or System Architect certification.
Salesforce Certified Technical Architect (CTA).
Experience in Telecommunications, Broadband, Fiber Deployment, Network Operations, or Field Service environments.
Experience with Agile methodologies and Salesforce DevOps practices.
Experience with asset-centric and service lifecycle management solutions.

Key Technologies
Salesforce FSL | Service Cloud | Apex | LWC | Flows | Salesforce APIs | Integrations | Middleware | Service Territories | Service Resources | Work Orders | Work Types | Scheduling Policies | Optimization Rules | Dispatcher Console | Field Service Mobile | Salesforce Security | ERP | GIS | Workforce Management | Asset Management