Job Title: Salesforce Field Service (FSL) Architect (Looking For W2 Candidate Only Remote Position)
Location: Remote
Job Description:
Position Summary
Getoncrm is looking for an experienced Salesforce Field Service (FSL) Architect to lead the end-to-end architecture and design of Salesforce Field Service solutions supporting field operations, service delivery, installation, and maintenance.
In this role, you will work closely with business stakeholders to translate operational requirements into scalable Salesforce architectures. You will guide development teams across Apex, Lightning Web Components (LWC), Flows, integrations, and custom FSL extensions while ensuring architectural excellence and adherence to Salesforce best practices.
You will own the FSL architecture lifecycle, from solution planning and roadmap development through deployment, cutover, and post-production stabilization, with a focus on technician productivity, resource utilization, SLA compliance, and customer experience.
Key Responsibilities
Lead the end-to-end architecture and design of Salesforce Field Service solutions for field operations, service delivery, installation, and maintenance.
Conduct remote workshops and virtual design sessions to understand business requirements and translate them into scalable technical solutions.
Design scheduling and dispatch solutions using Service Territories, Service Resources, Work Orders, Work Types, Scheduling Policies, and Optimization Rules.
Architect integrations between Salesforce FSL and enterprise systems, including ERP, Workforce Management, GIS/Mapping, Asset Management, and Network Inventory platforms.
Define the technical architecture for mobile workforce enablement using the Salesforce Field Service Mobile application.
Establish data models, security architecture, sharing rules, and governance standards across Salesforce ecosystems.
Collaborate with distributed development teams on Apex, LWC, Flows, integrations, and custom FSL extensions.
Lead solution design reviews, architecture governance, and adoption of Salesforce best practices.
Drive technical estimations, solution planning, and roadmap development for FSL programs.
Support deployment planning, testing strategies, cutover activities, and post-production stabilization.
Optimize field technician productivity, resource utilization, SLA compliance, and overall customer experience.
Mentor Salesforce administrators, developers, and business analysts on architecture best practices.
Required Qualifications
10+ years of Salesforce platform experience, including 5+ years architecting Salesforce Field Service solutions.
Deep expertise in Salesforce Field Service, Service Cloud, Lightning Experience, and Salesforce platform architecture.
Strong understanding of dispatcher consoles, scheduling optimization, resource capacity planning, and field workforce management.
Experience with Salesforce integration patterns, APIs, middleware, and event-driven architectures.
Proficiency in Apex, Lightning Web Components (LWC), Flows, and the Salesforce security model.
Experience designing enterprise-scale Salesforce solutions with complex integrations.
Strong stakeholder management, communication, and technical leadership skills.
Experience leading remote engagements and collaborating with distributed teams across time zones.
Preferred Qualifications
Salesforce Certified Field Service Consultant.
Salesforce Application Architect and/or System Architect certifications.
Salesforce Certified Technical Architect (CTA).
Experience in telecommunications, broadband, fiber deployment, network operations, or field service organizations.
Experience with Agile delivery methodologies and DevOps practices.
Exposure to asset-centric and service lifecycle management solutions.
Interested candidates: Please share your updated resume along with your availability, expected hourly rate, and relevant Salesforce Field Service architecture experience.
Regards
Surya
