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Senior CCaaS Engineer for NICE CXone

Werner Consulting Group

Remote • Today

Easy Apply

Contract

Depends on Experience

Senior CCaaS Engineer – NICE CXone

Datamatics Global Services, Inc.

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

Application Support Analyst III NICE CXOne CCaaS

iSpace, Inc

Remote • Today

Easy Apply

Contract

40 - 48

CCaaS Analyst III – NICE CXone

Datamatics Global Services, Inc.

Remote • Today

Easy Apply

Full-time

Depends on Experience

CCaaS Analyst - NICE CXone

Tranzeal, Inc.

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

NICE CXone Developer / Designer – CCaaS

United Technology

Remote • 13d ago

Third Party, Contract

Depends on Experience

NICE CXone Configuration Specialist / Platform Engineer

HCLTech

Remote • 3d ago

Easy Apply

Full-time

$80,000 - $100,000

Senior Developer – NICE CXone / LiveVox

Tech3pillars Technologies

Dallas, Texas • 22d ago

Easy Apply

Contract, Third Party

Depends on Experience

Sr Data Reporting Analyst (NICE CXone)

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 121,800.00 - 157,520.00 per year

Cloud Engineer (NICE CXone, Salesforce, ServiceNow, and EPIC platforms)

Tranzeal, Inc.

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Senior IT Support Engineer (Tier 3 / NICE SME)

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 42.98 - 55.58 per hour

NICE CXone / Cognigy Conversational AI Developer

United Technology

Remote • 3d ago

Contract, Third Party

Depends on Experience

NICE CXone Administrator

Werner Consulting Group

Remote • Today

Easy Apply

Contract

Depends on Experience

NICE CXone (InConnect) Architect

The Evolvers Group

Hybrid in Dallas, Texas • 10d ago

Easy Apply

Full-time

Depends on Experience

Sr. IaC engineer

Sunrise Systems, Inc.

Remote • Yesterday

Easy Apply

Contract

61 - 64

NiCE CXone Application Analyst III

IDR, Inc.

Malvern, Pennsylvania • Today

Full-time

Data Reporting and Analytics Consultant IV, Business Intelligence (NICE CXone)

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 97,400.00 - 125,950.00 per year

Senior UC Engineer

Miratech

Remote or Houston, Texas • Today

Full-time

Senior UC Engineer

Miratech

Remote or Los Angeles, California • Today

Full-time

Senior UC Engineer

Miratech

Remote or Philadelphia, Pennsylvania • Today

Full-time

Senior UC Engineer

Miratech

Remote or Chicago, Illinois • Today

Full-time

Senior UC Engineer

Miratech

Remote or New York, New York • Today

Full-time

Okta Engineer, Senior Consultant

Navigant Consulting

McLean, Virginia • Today

Full-time

USD 113,000.00 - 188,000.00 per year

GNC Engineer (Experienced, Senior)

Boeing Company

Albuquerque, New Mexico • Today

Full-time

USD 115,600.00 - 156,400.00 per year

Senior CQV Engineer

Katalyst Healthcares and Lifesciences

Montpelier, Vermont • 13d ago

Full-time

Sr CAPA Engineer

Fresenius Medical Care

Remote or Waltham, Massachusetts • Today

Full-time

Senior CADD Technician

RESPEC, LLC

Lexington, Kentucky • Today

Full-time

NAVAIR Systems Engineer, Senior

American Systems Corporation

California, Maryland • Today

Full-time

USD 105,000.00 - 145,000.00 per year

Cisco ISE Lead & NAC Engineer

TrustIT LLC

Santa Clara, California • 6d ago

Easy Apply

Contract, Third Party

$65 - $75

Senior GNC Engineer

Reflect Orbital

Hawthorne, California • Today

Full-time

USD 130,000.00 - 220,000.00 per year

Job Details

Skills

NICE CXone

Summary

Werner Consulting Group LLC (WCG) is a Denver based IT consulting and placement firm. We have a client looking for a FULL REMOTE senior CCaaS Engineer who will be responsible for architecting, optimizing, and supporting the cloud-based communication ecosystem, serving as a primary subject matter expert for NICE CXone. This contract position starts off as one year but will most likely extend beyond that.

The Senior CCaaS Engineer is responsible for architecting, optimizing, and supporting the cloud-based communication ecosystem, serving as a primary subject matter expert for NICE CXone. Rather than simply establishing systems from scratch, this role dives deep into complex, existing architectures to enhance system performance, drive seamless integrations across enterprise platforms, and spearhead the adoption of next-generation AI and voice technologies. The ideal candidate will thrive in a dynamic technical environment, provide high-level mentorship to engineering teams, and confidently lead root-cause resolution for major events across our diverse contact center landscape.

Responsibilities:

Complex Scripting & System Engineering: Jump into existing, highly complex routing scripts to troubleshoot issues, expand capabilities, and build out advanced workflows for new business requirements.
AI & Automation Innovation: Design, develop, and deploy advanced conversational AI solutions. Write and tune complex AI agents, LLMs, web and chat bots, and Agentic voice agents to drive automation.
Enterprise Integrations: Engineer, support, and troubleshoot deep, real-time API integrations between NICE CXone and key enterprise platforms including Salesforce, ServiceNow, and EPIC.
Advanced Security & Biometrics: Implement, manage, and optimize fraud protection products and voice biometrics to ensure secure and seamless customer experiences.
Major Event Troubleshooting & Escalation: Act as a critical incident technical lead to rapidly troubleshoot major platform events or outages. Lead root-cause analysis and implement permanent technical solutions.
Mentorship & Technical Leadership: Actively serve as a technical mentor to CCaaS Analysts and Engineers, elevating the team's capabilities in scripting, AI, and advanced integration methodologies.
Quality Assurance & Proactive Monitoring: Implement robust, proactive monitoring solutions and verify service quality to identify and correct anomalies before they impact the business.
Documentation & Standards: Maintain comprehensive documentation of architectural configurations, scripting logic, integration data flows, and standard operating procedures (SOPs).

Experience:

Deep, hands-on system design and integration knowledge with NICE CXone, Salesforce, ServiceNow, and EPIC platforms.
Extensive expertise in AI technologies, including writing complex, integrated AI agents, LLM prompting, web/chat bots, and Agentic voice solutions.
Proven ability to interpret, refactor, and expand upon complex existing scripts and codebases.
Strong background in implementing fraud protection and voice biometrics products.
Advanced analytical problem-solving skills, with a track record of resolving major outages and tier-3 escalations.
Strong communication proficiency with a dedication to technical mentorship and cross-team collaboration.
A strong drive for innovation, continuous learning, and process automation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10315948
Position Id: 9101821
Posted 11 hours ago

Fitment

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Title- Cloud Engineer (NICE CXone, Salesforce, ServiceNow, and EPIC platforms) Location- Malvern, PA/ Fully Remote Contract 12+ months Complex Scripting & System Engineering: Jump into existing, highly complex routing scripts to troubleshoot issues, expand capabilities, and build out advanced workflows for new business requirements.AI & Automation Innovation: Design, develop, and deploy advanced conversational AI solutions. Write and tune complex AI agents, LLMs, web and chat bots, and Agentic

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CCaaS Analyst - NICE CXone

Remote

•

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CCaaS Analyst - NICE CXone We are seeking a CCaaS Analyst to support the administration, optimization, and Tier 2 support of enterprise contact center solutions. The role will focus on NICE CXone administration, Studio development, troubleshooting, and continuous improvement while partnering with technical and business teams. Key ResponsibilitiesProvide Tier 2 technical support and resolve escalated contact center incidents.Administer NICE CXone, including users, skills, campaigns, teams, dispos

Easy Apply

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Application Support Analyst III NICE CXOne CCaaS

Remote

•

Today

Easy Apply

Contract

40 - 48

Job Details

Skills

NICE CXone

Summary

Responsibilities:

Complex Scripting & System Engineering: Jump into existing, highly complex routing scripts to troubleshoot issues, expand capabilities, and build out advanced workflows for new business requirements.
AI & Automation Innovation: Design, develop, and deploy advanced conversational AI solutions. Write and tune complex AI agents, LLMs, web and chat bots, and Agentic voice agents to drive automation.
Enterprise Integrations: Engineer, support, and troubleshoot deep, real-time API integrations between NICE CXone and key enterprise platforms including Salesforce, ServiceNow, and EPIC.
Advanced Security & Biometrics: Implement, manage, and optimize fraud protection products and voice biometrics to ensure secure and seamless customer experiences.
Major Event Troubleshooting & Escalation: Act as a critical incident technical lead to rapidly troubleshoot major platform events or outages. Lead root-cause analysis and implement permanent technical solutions.
Mentorship & Technical Leadership: Actively serve as a technical mentor to CCaaS Analysts and Engineers, elevating the team's capabilities in scripting, AI, and advanced integration methodologies.
Quality Assurance & Proactive Monitoring: Implement robust, proactive monitoring solutions and verify service quality to identify and correct anomalies before they impact the business.
Documentation & Standards: Maintain comprehensive documentation of architectural configurations, scripting logic, integration data flows, and standard operating procedures (SOPs).

Experience:

Deep, hands-on system design and integration knowledge with NICE CXone, Salesforce, ServiceNow, and EPIC platforms.
Extensive expertise in AI technologies, including writing complex, integrated AI agents, LLM prompting, web/chat bots, and Agentic voice solutions.
Proven ability to interpret, refactor, and expand upon complex existing scripts and codebases.
Strong background in implementing fraud protection and voice biometrics products.
Advanced analytical problem-solving skills, with a track record of resolving major outages and tier-3 escalations.
Strong communication proficiency with a dedication to technical mentorship and cross-team collaboration.
A strong drive for innovation, continuous learning, and process automation.

Dice Id: 10315948
Position Id: 9101821
Posted 11 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Senior CCaaS Engineer – NICE CXone

Remote

•

Yesterday

Easy Apply

Full-time

Depends on Experience

Cloud Engineer (NICE CXone, Salesforce, ServiceNow, and EPIC platforms)

Remote

•

Yesterday

Easy Apply

Contract

Depends on Experience

CCaaS Analyst - NICE CXone

Remote

•

Yesterday

Easy Apply

Contract

Depends on Experience

Application Support Analyst III NICE CXOne CCaaS

Remote

•

Today

Easy Apply

Contract

40 - 48